Choosing The Right Collection Agency Partner

Chasing down a debt can be an unpleasant process, but that makes it all the more important to pick the right collection agency.

In many ways, IC System Vice President of Client Service Chris Morris said, the collection agency is an extension of your business. While a payment may be delinquent, the relationship between a business and a client is still important.

“You selected this collection agency to work on your behalf, and if you’re selecting a collection agency that is abusive or is harassing your customers, that’s going to reflect negatively on you and potentially create a negative view of your organization from the marketplace,” Morris said.

IC System is responsible with its data collection, making sure not to expose phone numbers and addresses that other agencies may not treat as carefully.

Morris said one of the best ways to see if a collection agency is the right partner is to review their website. If they have a professional site complete with features like online portals showing the process of cases and easy-to-find information, they’re more likely to be responsible when working to recover debt.

“Collection agencies generally will contact consumers via the phone and via the mail and via email now, but I think what sets IC System apart is our client service and our commitment to our clients. That’s demonstrated through having a sense of urgency, being available to our clients via telephone or email … following up with any requests our clients have is incredibly critical,” he said. “The last thing you want to have is to entrust a significant amount of your revenue with a collection agency partner [where] you don’t know what they’re doing.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Recent Episodes

Construction is an industry where experience is currency. For many in the field, career paths become case studies in adaptability, strategic growth, and cross-functional expertise. With the U.S. construction market experiencing both highs and lows, the demand for leaders who understand field realities as well as business strategies remains critical to the industry’s success…

When a tornado tore through Oklahoma City in April, BMS CAT was already on-site before many businesses even realized the extent of the tornado damage—including Valor Physical Therapy. Thanks to an existing relationship with Valor’s affiliated hospital, the BMS CAT team was positioned to respond quickly. “We were actually on scene before they knew…

On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast. With less than two years at BMS CAT under her belt, Shadira was thrust into emergency…