Closing the Books

Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.



Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)

  With the growing world of healthcare and rapidly changing federal, national, and local regulations, it’s a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. How can the HFMA assist healthcare facilities […]

debt collection

How Can a Debt Collection Agency Recover Your Revenue With Efficiency?

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today’s episode of Closing The Books, […]

Affordable Debt Collection

Closing the Books: Affordable Debt Collection Services with InstiCollect

When it comes to finding solutions that are seamless and proactive in the debt collecting sector, IC System has found one innovative answer. This episode of Closing the Books, host, Tyler Kern, spoke with Bryan Campbell, Business Development Manager at IC System, about one new method of managing accounts receivable that leads to affordable debt […]

Healthcare Industry

Closing the Books: Changes to Credit Reporting in Healthcare

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different from […]

Closing the Books: IC Systems

Lee Brockney is currently the Manager of Financial Planning and Analysis Manager at IC Systems. After 19 years with the company, he wears many hats today. He’s in charge of general project pricing, financial forecasting, cost analysis, budget, and other ad-hoc reporting. He’s also an active Chairman of the Innovation Committee. He’s poised to discuss […]

Closing the Books: How Regulation F is Reshaping the Debt Collection Industry

Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System as well as the broader debt collection world. “I am mainly tasked with understanding the law that applies to the collection industry […]

Closing the Books: Realistic Expectations for Working with a Debt Collection Agency

  In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange to many people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various […]

Closing the Books: National Licensure in the Collections Industry

A collections agency that is nationally licensed ensures compliance within each state it operates. Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry. Becoming a nationally licensed collections agency is a complex, intricate process that can take a […]

Why Winning the BBB’s Torch Award for Ethics Is Important for IC System

The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of customer reviews. They also have the Torch Awards for Ethics, and IC System is a 2021 winner. Discussing the award and what it means, […]

How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources

  Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Mary Prendergast, VP […]

Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections

What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and […]

How Utilities Can Decrease Their Accounts Receivable

Utility companies, like many businesses, were impacted by the COVID-19 pandemic. With people struggling to pay their bills, that left utilities with growing accounts receivables. Karen Jonas, Senior Vice President of Business Development at IC System, and Eric Port, Recovery Manager at DebtNext, provided some insights on the matter and some welcome news for utilities […]

Closing the Books: Scorecards for Success in Debt Collection

Mike Selbitschka joined IC System fresh out of high school. Now IC System’s Vice President of Operations, Selbitschka knows a thing or two about the collections industry. And the best tool he knows for measuring success is the scorecard. There are multiple scorecards used to track performance. Some, Selbitschka said, come from IC System’s clients, […]

How Collection Agencies Can Benefit from Customer Satisfaction Surveys

  Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they’re one of the most effective and practical ways to measure consumer sentiment. However, the debt collections market is one industry that hasn’t implemented this aspect of consumer experience – until recently. Tim Scholl is IC System’s Call Center […]

How to Manage a Collection Agency Successfully

  A healthy and prosperous collection agency needs a recovery management software solution that can put it one step ahead of the competition. Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext discussed the partnership between the collection agency and software platform provider and how […]

Closing the Books: Training & Developing Representatives to Succeed

  To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training. A well trained and developed team of collection representatives are the backbone of any collection agency, and Johnson was excited to share her approach. […]

Choosing The Right Collection Agency Partner

Chasing down a debt can be an unpleasant process, but that makes it all the more important to pick the right collection agency. In many ways, IC System Vice President of Client Service Chris Morris said, the collection agency is an extension of your business. While a payment may be delinquent, the relationship between a […]

Winning with Compassion in Healthcare Collections

Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space’s collections process. And, while the revenue cycle in healthcare is always changing, one thing remains the same: the need for compassion and empathy. Gursky said keeping up […]

What Businesses Should Seek Out when Choosing a Collection Agency

Debt collection isn’t a new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables. “A partnership […]

Closing the Books: A Different Approach for Collection Agencies

  John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business. That model leads to higher recoveries and positive outcomes for clients. A lot in the industry has changed in Erickson’s 20-year involvement with collections. Increased regulations, and a re-thinking of the approach, helped reduce some […]