Choosing The Right Collection Agency Partner

October 15, 2020

Chasing down a debt can be an unpleasant process, but that makes it all the more important to pick the right collection agency.

In many ways, IC System Vice President of Client Service Chris Morris said, the collection agency is an extension of your business. While a payment may be delinquent, the relationship between a business and a client is still important.

“You selected this collection agency to work on your behalf, and if you’re selecting a collection agency that is abusive or is harassing your customers, that’s going to reflect negatively on you and potentially create a negative view of your organization from the marketplace,” Morris said.

IC System is responsible with its data collection, making sure not to expose phone numbers and addresses that other agencies may not treat as carefully.

Morris said one of the best ways to see if a collection agency is the right partner is to review their website. If they have a professional site complete with features like online portals showing the process of cases and easy-to-find information, they’re more likely to be responsible when working to recover debt.

“Collection agencies generally will contact consumers via the phone and via the mail and via email now, but I think what sets IC System apart is our client service and our commitment to our clients. That’s demonstrated through having a sense of urgency, being available to our clients via telephone or email … following up with any requests our clients have is incredibly critical,” he said. “The last thing you want to have is to entrust a significant amount of your revenue with a collection agency partner [where] you don’t know what they’re doing.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Recent Episodes

Construction Mind Shifter
View episode

  The construction industry will build a community of intentional leaders with a bit of help from a Construction Mind Shifter. In the latest episode of Straight Outta Crumpton, hosts Greg Crumpton and Gabrielle Bar sit down with Jesse Hernandez, a Principal at Depth Builder and a self-proclaimed “Construction Mind Shifter.” Hernandez shares his journey […]

engineered solutions
View episode

  Jon Pattrin, Operations Manager at ExactAire, sheds light on Polygon’s unique approach to data collection and analysis. Instead of just handing over data, they analyze it with their clients, offering tailored engineered solutions for their specific needs, be it in plant buildings or offices. These solutions could range from introducing smart controllers for efficient […]

cost model
View episode

  According to Aaron Berg, VP of River Logic Strategy, the Digital Planning Twin, specifically within River Logic’s system, is distinguished by its meticulous cost modeling approach. In crafting a comprehensive plan for production volume, a key concern is predicting the resultant financial outcomes. This necessitates a detailed breakdown of costs into their essential drivers […]