Collecting Healthcare Debt in Highly Regulated Conditions

March 11, 2024


In the insightful Episode 39 of “Closing the Books,” Michelle Dove, IC System’s Corporate Counsel and Chief Compliance Officer, delves into the intricate realm of healthcare debt collection amidst the backdrop of evolving regulations. Dove highlights the imperative of staying abreast with the latest regulatory changes, such as updates from the Consumer Financial Protection Bureau and the introduction of the No Surprises Act, underscoring the challenges and necessities of compliance for healthcare providers.

The conversation further explores how IC System is at the forefront of adapting to these changes, employing strategies like advanced electronic communication and a nuanced understanding of patients’ propensity to pay. This approach not only aids in enhancing the effectiveness of debt recovery efforts but also emphasizes IC System’s commitment to ethical practices and maintaining respectful patient relationships.

Dove’s expertise offers valuable insights into navigating the complexities of healthcare debt collection with a focus on compliance, efficiency, and compassion. “It’s hard to collect medical debt, but that doesn’t mean it’s impossible… we’ve been very successful in doing that. . . it’s our job to come up with new strategies and new techniques”, says Dove.

This episode is a must-listen for healthcare organizations seeking to manage debt collection adeptly within the current legal framework, providing essential strategies and underscoring IC System’s role as a proactive, informed partner in the industry. 

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