BONUS EPISODE: Debt Collection Through the Years with Kay Drinkwitz

January 1, 2023

On this episode of Closing the books, a podcast by I.C. System, Host, Eric Johannes, sat down with Kay Drinkwitz, a Lead at IC System. The two discussed Drinkwitz’s 27-year journey at I.C. system, from her early days as a college student to her work today as a mentor for other collectors, as well as how the task of debt collecting has evolved throughout her years at I.C. System.

Drinkwitz was only 18 when she got referred by her supervisor to start at I.C. System. She recalls her first years working in debt collection being intimidating, especially when comparing herself to some of the more experienced collectors. “I was very soft on the phone,” Drinkwitz explains, “I think it helped me develop a lot of my self-confidence over the years. I’ve grown with the job for sure.”

After graduating college with a degree in Elementary Education and a minor in Mathematics, Drinkwitz found that her job at I.C. system ultimately worked best with the life changes she was experiencing at the time. Now, 27 years later what started as a part-time job in college has turned into many years of experience and fostered relationships.

“I definitely could not work for a company that was not in line with my own values,” Drinkwitz explains. “We really try to put people first and that’s important to me. The approach that we have always taken is to try to help people and try to do the right thing.”

The two go on to discuss the evolution of debt collecting at I.C. system, such as changes in terminology like “consumer” instead of “debtor”, as well as dealing with the negative connotations associated with debt collecting and navigating through difficult conversations with consumers.

For more information, visit

Recent Episodes

collecting outstanding debt
View episode

  Could the desire to maintain strong customer relationships hinder a business’s need to collect outstanding debt? There are many factors businesses weigh when dealing with such delicate matters. Breaking down the complex world of debt collection, an article from IC System reveals a critical yet challenging aspect of business finance. It emphasizes the vital […]

NYC Real Estate Investment Trends
View episode

Explore the evolving landscape of New York City’s real estate and alternative investments with Brandon Cooperman and Howard Altshuler in this insightful episode of Weaver: The Alternative Edge. Dive into the current trends, market forecasts, and strategic growth in the real estate sector. Key Points: NYC’s Office Real Estate market is a tale of haves […]

Venture Fund Valuations
View episode

In this episode of The Alternative Edge, a Weaver: Beyond the Numbers Podcast, host Becky Reeder, an audit partner and co-leader of the alternative investments practice at Weaver, engages with Sindhu Rajesh, an Alternative Investment Services Partner with Weaver. They unpack the complexities of venture fund valuations, offering critical insights into industry dynamics and best […]