Remote Site Connection through Smart Desk
Ray Embly, Remote Building Automation Specialist at Boland, gave host Tyler Kern a rundown of Boland’s remote site connection system, Smart Desk. The Smart Desk solution is a building automation system that allows Boland to assess an on-site issue and repair it remotely.
“It’s all done while they’re on the phone most of the time,” Embly said. “The best part about it is we can usually do it in less than a half hour. Compared with rolling out a truck, which could take hours, it’s a quick, easy way to get the buildings back up and running for our customers. It works great.”
Embly stressed that not all situations a building runs into can be repaired remotely, but, often, they can. And, even when an on-site visit to a building is required, the information the Smart Desk system acquires ahead of time prepares the tech about the specific issue they need to address and the exact location in the building where the problem lies.
A building’s Boland service agreement includes Smart Desk.
“That gives you up to a half hour a day that you can use the Smart Desk,” Embly said. “If you don’t have a connected service agreement, you can still use the Smart Desk, but it will be at a fee.”
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