Remote Site Connection through Smart Desk

 

Ray Embly, Remote Building Automation Specialist at Boland, gave host Tyler Kern a rundown of Boland’s remote site connection system, Smart Desk. The Smart Desk solution is a building automation system that allows Boland to assess an on-site issue and repair it remotely.

“It’s all done while they’re on the phone most of the time,” Embly said. “The best part about it is we can usually do it in less than a half hour. Compared with rolling out a truck, which could take hours, it’s a quick, easy way to get the buildings back up and running for our customers. It works great.”

Embly stressed that not all situations a building runs into can be repaired remotely, but, often, they can. And, even when an on-site visit to a building is required, the information the Smart Desk system acquires ahead of time prepares the tech about the specific issue they need to address and the exact location in the building where the problem lies.

A building’s Boland service agreement includes Smart Desk.

“That gives you up to a half hour a day that you can use the Smart Desk,” Embly said. “If you don’t have a connected service agreement, you can still use the Smart Desk, but it will be at a fee.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Mission
Why Is the Mission of Benchmark So Important
December 23, 2025

As pharmaceutical innovation accelerates, the margin for error narrows, making quality assurance not just a regulatory necessity but a public good. Benchmark’s mission sits at the intersection of progress and protection—helping manufacturers stay aligned with FDA standards so life-saving therapies reach patients faster and safer. By keeping cleanrooms compliant and companies out of trouble, Benchmark…

Read More
Benchmark
What Is It Like for You to Be Part of the Benchmark Products Teams Now
December 23, 2025

Being part of the Benchmark Products team today means working at the intersection of precision manufacturing and deeply human collaboration, especially in the high-stakes world of cleanroom and sterility assurance solutions. As the organization grows, employees describe a culture that still feels familial—one where clear communication, personal accountability, and genuine care for customers drive…

Read More
Cleaning
Do Your Friends Ever Ask You For Cleaning Tips
December 23, 2025

In a media landscape increasingly shaped by privacy constraints, data clean rooms have emerged as a quiet but powerful way for brands to collaborate without exposing sensitive information, even if, as Will Sepsis quips, some partners would still prefer that “ignorance is bliss.” That tension—between curiosity and caution—captures the moment we’re in, where understanding…

Read More
Clean
Do You Friends Ask You For Cleaning Methods or Clean Their Home
December 23, 2025

At Benchmark Products, where cleanroom precision is part of everyday work, professionals often discover that specialized knowledge doesn’t always translate neatly into casual conversations—especially when friends jokingly wonder if you’ll critique their homes or turn them into germaphobes. The reality is that cleanroom science is about controlled environments and risk mitigation at an industrial scale,…

Read More