Collaboration and Customer-Driven Technology are Essential for Staying Ahead of Evolving Fraud Challenges in Financial Institutions

 

The evolving landscape of financial services is placing increasing demands on fraud prevention strategies as financial crimes continue to grow in complexity. Financial institutions ranging from global corporations to community banks are facing rising fraud challenges. The need for advanced technology to support investigative teams has never been greater.

How can technology providers help financial institutions stay ahead in an increasingly complex fraud landscape?

At GSX 2024, Matt Tengwall, General Manager and Senior Vice President at Verint, highlighted the importance of aligning technology with the specific challenges financial institutions face. His insights underscored the need for a customized approach, driven by close collaboration with clients and tailored solutions that address their unique challenges.

“We approach these challenges from both an enterprise level and a use case level. By collaborating with the voice of the customer, end users, and integrator partners, we adopt a reverse engineering strategy. We identify their daily challenges and work backwards to address these with technology,” Tengwall said.

Article written by Sonia Gossai

 

 

Recent Episodes

As companies push to decarbonize, modernize infrastructure, and bring new technologies to market, the leaders who stand out aren’t always the ones who followed a straight career path. Increasingly, it’s the people with the zigzags—the folks who’ve worked across different industries, adapted to new environments, and learned to make decisions under pressure—who bring the clarity…

In a workplace culture increasingly shaped by rapid change, rising expectations, and new definitions of leadership, professionals are redefining success beyond titles and output. Empathy, intuition, and inner alignment — once seen as intangible “nice-to-haves” — are now emerging as competitive advantages. As recent workforce studies show that human-centered leaders drive higher engagement and…

In an era when AI-driven search experiences are reshaping how customers discover brands, marketing leaders are navigating a confusing landscape of new acronyms, shifting behaviors, and bold industry predictions. Despite widespread claims that “SEO is dead,” the data tells a different story: organic search traffic has continued to grow even as platforms like ChatGPT, Gemini,…