How Can a Debt Collection Agency Recover Your Revenue With Efficiency?

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections.

On today’s episode of Closing The Books, host Eric Johannes speaks with Nate Welbig, Director of Operations at IC System, about his journey to a career in collections and how IC System’s core values of Innovation, People, Integrity, Performance and Pride are demonstrated within the organization.

The two discuss

  1. General public impressions/misimpressions about debt collection
  2. How IC System uses innovation and its people to continually evolve and perform
  3. Why Tax season and maintaining good debtor relations are important

“From the operations standpoint . . . it is a little different today, different resources different tools, regulations have changed” said Nate Welbig. IC System continually innovates and trains its employees to stay current with, and take advantage of, these changes.

Nate Welbig, Director of Operations at IC System, graduated from the University of St Paul, Minnesota, United States. He has been with IC System for 14 years now. He is always driving innovation of debt collection infrastructure and supporting employees to ensure the company performs at a consistently high level.

Recent Episodes

The entertainment industry is at a crossroads, where questions of access, authorship, and technological disruption are reshaping who gets to tell stories—and how those stories get made. From the rise of AI-assisted tools to ongoing conversations about representation and gatekeeping, filmmaking today is as much about identity and equity as it is about craft….

More than half the world already lives in cities—and the UN projects that share will rise to 68% by 2050, adding roughly 2.5 billion more people to urban areas. At the same time, the “experience economy” has reshaped what people value in places: not just what a city has, but how it feels to…

CG Infinity’s Salesforce Practice is built on deep, day-to-day engagement with the organizations it serves. Rather than operating as an external vendor, the team embeds itself with clients—working closely, consistently, and collaboratively—so decisions are informed by real context, trust, and shared accountability. This approach ensures Salesforce solutions are shaped not just by requirements, but…