Tax Season for Utilities

Every day, more and more cases arise within the utility industry where customers find themselves with average balances increasing over 25%, especially given current economic indicators of inflation. Energy bills are piling up, and consumers are disconnecting as their bills become more difficult to pay off.

For debt collection agencies, the longer the disconnected account goes without paying their debts, the more difficult it is to get accounts submitted before tax season. So, what are some of the strategies to help companies get their accounts receivables in order?

On this episode of Closing the Books, host Eric Johannes talks with Senior VP of Business Development, Karen Jonas about what tax season means for debt collection agencies within the utility sector. Karen offers insightful strategies geared toward maximizing incentives for both consumers and companies.

This episode features insights about:

• The economic climate resulting in consumers’ inability to pay utility debts.

• Understanding the importance of tax season and getting accounts submitted before tax season.

• Adopting strategies to maximize the accounts receivable process for utility companies.

“The tax season is like a retail season. So, we want to ensure that we’re staffed up for the accounts we do have on file. We’re working out a strategy, right? So, we have our analytics looking at it. What kind of letters should we send out? Should we do a settlement, campaign, emailing, texting, or things like that we look at,” said Jonas.

Karen Jonas has been with IC System for 27 years with 20 years of experience within the utility industry. Jonas has helped many clients submit debts, collect on critical accounts, and drive revenue.

IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Recent Episodes

For too long, women’s healthcare has fallen short—shaped by stigma, overlooked by research, and limited by a system that often focuses only on fertility while neglecting a significant portion of a woman’s constant evolution. With women today spending 40% of their lives in postmenopause, the lack of medical training and resources dedicated to this…

Simplifying the complex has become a defining advantage in today’s professional world—whether you’re navigating Medicare, building a business, or pursuing professional growth. According to a 2024 PwC study, more than half of employees feel there is too much change happening at work all at once, and 44% don’t understand the reasons for the changes….

In this episode of The Marketing AI SparkCast, Aby Varma—founder of Spark Novus, a firm that partners with marketing leaders to adopt AI responsibly and strategically—hosts Christian Herrity, Creative Director and AI Lead at Accenture Song. The conversation dives deep into how AI is reshaping the creative process, from rapid prototyping and world-building to…