What Businesses Should Seek Out when Choosing a Collection Agency

Debt collection isn’t a new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables.

“A partnership focus where the agency is an extension of your business is key. It’s also important that they have a strategic and clear understanding of your needs and put together a solution to meet them. It’s not cookie-cutter,” Campbell said.

Companies typically engage an agency when their internal processes aren’t working. An uncertain economy and businesses not being able to keep all staff on the job contribute to the issues, especially in healthcare.

“Cash flow is critical right now. Providers and businesses are understaffed, or those in the office aren’t trained to collect. An agency helps remove this strain and bring in the money needed,” Campbell added.

Another important aspect of choosing a provider is technology and its ability to make things easier. IC System offers full capabilities on an online platform. They’ve also improved workflows by integrating with management software used by physicians, dentists and other organizations.

Campbell also noted that credibility and licensure matters.

“The U.S. population is very transient. You need an agency that can legally collect in all 50 states,” he stated.

He also urged businesses to think about how to measure success in the industry.

“Have they been doing this for a long time? Do they have endorsements? Like clients? Technology innovations?,” he said. “These are all good questions to ask.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Recent Episodes

These days, career success isn’t just about what you know—it’s about who you know, and how you build those connections into a power network. Networking has moved beyond cocktail parties and business cards to become a lifelong skill for finding opportunities, support, and fresh ideas. In fact, researchers have found that women who combine…

Welcome to The Purpose Pivot, a podcast that dares to challenge the culture of constant hustle by celebrating the transformative power of the pause. Hosted by author and speaker Melissa Gonzalez, and inspired by her newest book of the same name, the show redefines success as a mindful journey that prioritizes health, intuition, and resilience…

As environmental awareness grows and sustainability becomes a top priority for both companies and consumers, a growing number of professionals, especially among younger generations, are rethinking what meaningful work looks like. With ecological urgency mounting, many are exploring ways to align their careers with causes they care about. But what does it really take to…