Checking in on Customer Success Stories
In today’s fast-evolving tech landscape, operational excellence is no longer just a buzzword—it’s a necessity. For hospitality tech providers, meeting the demands of efficiency, responsiveness, and scalability requires more than just keeping up; it demands forward-thinking innovation. The move from on-premises systems to cloud-based platforms has become a transformative force, reshaping how businesses serve both…
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Checking in on Customer Success Stories
Suchi Reddy on Customer Care
In today’s competitive tech landscape, customer care is no longer confined to help desk tickets and troubleshooting calls—it’s about building meaningful, lasting partnerships. For companies striving to retain customers and build trust, proactive engagement from day one is key. That means going beyond the sale to ensure clients are supported through onboarding, training, and continuous…
Checking in on Customer Success Stories
Rising To Every Occasion
In an age where automation is rewriting the rules of customer service, hospitality remains one of the few industries where the human element still reigns supreme. The heartbeat of any hotel isn’t the marble in the lobby or the thread count on the sheets—it’s the people behind the desk and the ones cleaning the rooms,…
Checking in on Customer Success Stories
Hospitality Tales: Navigating Change, Building Teams, and Creating Memories
In an industry where every day opens like a fresh chapter, hospitality remains one of the few professions where unpredictability is part of the job description. It’s a world built on service, where success hinges not just on operational efficiency but also on human connection. Yet as times change, so do the challenges—finding team members…
Checking in on Customer Success Stories
From Structural Engineering to Hospitality: Mehul Patel’s Journey of Resilience and Innovation
The hospitality industry, often romanticized through glossy brochures and scenic hotel lobbies, is in truth a world built on grit, risk, and reinvention. From navigating market saturation to responding to crises like 9/11 and the pandemic, hoteliers have had to evolve constantly to meet changing guest expectations. Nowhere is this more evident than in the…
Checking in on Customer Success Stories
Building Dreams: Dipal Patel’s Journey in the Hotel Industry
In the hospitality industry, where comfort meets commerce, the role of hotel developers is often underestimated. These aren’t just businesspeople investing in buildings—they are stewards of local economies, shapers of neighborhoods, and, increasingly, advocates for community connection. In today’s fast-evolving travel landscape, success doesn’t hinge on bricks and mortar alone; it demands emotional intelligence, cultural…
Checking in on Customer Success Stories
From Spain to Mexico: A Journey of Innovation and Unique Experiences in Hospitality
In an age where hotels often chase the same trends and offer carbon-copy experiences, a growing movement is quietly reshaping the industry—one where hospitality becomes a living, breathing form of self-expression. This evolution is especially palpable in boutique properties where design, memory, and innovation collide. Gone are the days when a hotel was simply a…
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A Global Conversation: Coupa Inspire 2025 Brings Innovation to Your Doorstep
Coupa Inspire 2025 is taking its flagship experience on the road with the Inspire World Tour, bringing the spirit of its celebrated event to five cities across four continents. By condensing the energy of its global gathering into free, one-day sessions, Coupa is expanding access to knowledge, innovation, and community-building opportunities for finance, procurement, and…
Mastering the Game: Akshay Bhatia and Coupa Inspire at the Royal Dublin
At the Royal Dublin, Coupa brought together community and competition with PGA pro and brand ambassador Akshay Bhatia, who shared lessons from the course that extend far beyond golf. His message, “Master your swing. Master your spend,” underscored the power of precision, discipline, and strategy in both sport and business. The event was not just…
Coupa Customer Appreciation Day with Akshay Bhatia at The Royal Dublin
Coupa’s Customer Appreciation Day at The Royal Dublin on July, 2025, brought together PGA Tour talent Akshay Bhatia and the community for a celebration of both sport and connection. Beyond the excitement of world-class golf, Bhatia shared practical “tour-level tips” in a relaxed clinic format, offering guidance on everything from escaping rough lies to mastering…
Coupa Spotlight: Akshay Bhatia Tees Up Teaching at The Royal Dublin
American golfer Akshay Bhatia’s teaching session at The Royal Dublin this July marks more than a summer stop—it’s a sign of how golf’s rising stars are shaping the global game. For Coupa, the event highlights the intersection of tradition and modern growth, bringing fresh attention to one of Ireland’s most historic courses. Bhatia’s presence underscores…
