Checking in on Customer Success Stories
In today’s fast-evolving tech landscape, operational excellence is no longer just a buzzword—it’s a necessity. For hospitality tech providers, meeting the demands of efficiency, responsiveness, and scalability requires more than just keeping up; it demands forward-thinking innovation. The move from on-premises systems to cloud-based platforms has become a transformative force, reshaping how businesses serve both…
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Checking in on Customer Success Stories
Suchi Reddy on Customer Care
In today’s competitive tech landscape, customer care is no longer confined to help desk tickets and troubleshooting calls—it’s about building meaningful, lasting partnerships. For companies striving to retain customers and build trust, proactive engagement from day one is key. That means going beyond the sale to ensure clients are supported through onboarding, training, and continuous…
Checking in on Customer Success Stories
Rising To Every Occasion
In an age where automation is rewriting the rules of customer service, hospitality remains one of the few industries where the human element still reigns supreme. The heartbeat of any hotel isn’t the marble in the lobby or the thread count on the sheets—it’s the people behind the desk and the ones cleaning the rooms,…
Checking in on Customer Success Stories
Hospitality Tales: Navigating Change, Building Teams, and Creating Memories
In an industry where every day opens like a fresh chapter, hospitality remains one of the few professions where unpredictability is part of the job description. It’s a world built on service, where success hinges not just on operational efficiency but also on human connection. Yet as times change, so do the challenges—finding team members…
Checking in on Customer Success Stories
From Structural Engineering to Hospitality: Mehul Patel’s Journey of Resilience and Innovation
The hospitality industry, often romanticized through glossy brochures and scenic hotel lobbies, is in truth a world built on grit, risk, and reinvention. From navigating market saturation to responding to crises like 9/11 and the pandemic, hoteliers have had to evolve constantly to meet changing guest expectations. Nowhere is this more evident than in the…
Checking in on Customer Success Stories
Building Dreams: Dipal Patel’s Journey in the Hotel Industry
In the hospitality industry, where comfort meets commerce, the role of hotel developers is often underestimated. These aren’t just businesspeople investing in buildings—they are stewards of local economies, shapers of neighborhoods, and, increasingly, advocates for community connection. In today’s fast-evolving travel landscape, success doesn’t hinge on bricks and mortar alone; it demands emotional intelligence, cultural…
Checking in on Customer Success Stories
From Spain to Mexico: A Journey of Innovation and Unique Experiences in Hospitality
In an age where hotels often chase the same trends and offer carbon-copy experiences, a growing movement is quietly reshaping the industry—one where hospitality becomes a living, breathing form of self-expression. This evolution is especially palpable in boutique properties where design, memory, and innovation collide. Gone are the days when a hotel was simply a…
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HVAC Safety Reform with Fallon Dyle: Rethinking Chemical Practices and Tackling Hidden Health Hazards in the Field
As HVAC systems evolve and health concerns take center stage, the industry is being forced to reckon with more than just performance specs. A growing threat from resilient biofilms, coupled with widespread misinformation about chemical cleaners like bleach, is pushing technicians and manufacturers to reexamine how they approach safety and maintenance. Reports have emerged…
How an Underdog Mindset, Creative Discipline, and People-First Leadership Helped Cecil Cross Build Lasting Professional Equity
More and more, the creative journey looks less like a straight line and more like a series of pivots, setbacks, and surprising new opportunities. As layoffs, industry shifts, and unpredictable career turns reshape what a “typical” creative path looks like, many professionals are being pushed to turn uncertainty into momentum. Many are asking how to…
The Hidden Roadblocks to Smarter Hospitals
As hospitals look to improve outcomes with faster, more informed decisions, infrastructure limitations remain a major hurdle. This episode—part two of a five-part Health and Life Sciences at the Edge series exploring The Future of Patient Monitoring—dives into what’s holding back smarter, more connected care. Intel’s Andrew Lamkin, AI Solutions Architect, and Bikram Day,…
The Program Sharing Model: How Rize Education’s Collaborative Approach Expands Access to Cutting-Edge Majors and Career-Aligned Learning
Small private colleges are facing unprecedented pressures: rising instructional costs, shrinking budgets, and mounting skepticism about the return on investment of a four-year degree. At the same time, employer demand for job-ready talent is accelerating, creating urgency for institutions to modernize curriculum and increase access to experiential learning. According to Rize Education CEO Kevin…
