Checking in on Customer Success Stories
In today’s fast-evolving tech landscape, operational excellence is no longer just a buzzword—it’s a necessity. For hospitality tech providers, meeting the demands of efficiency, responsiveness, and scalability requires more than just keeping up; it demands forward-thinking innovation. The move from on-premises systems to cloud-based platforms has become a transformative force, reshaping how businesses serve both…
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Checking in on Customer Success Stories
Suchi Reddy on Customer Care
In today’s competitive tech landscape, customer care is no longer confined to help desk tickets and troubleshooting calls—it’s about building meaningful, lasting partnerships. For companies striving to retain customers and build trust, proactive engagement from day one is key. That means going beyond the sale to ensure clients are supported through onboarding, training, and continuous…
Checking in on Customer Success Stories
Rising To Every Occasion
In an age where automation is rewriting the rules of customer service, hospitality remains one of the few industries where the human element still reigns supreme. The heartbeat of any hotel isn’t the marble in the lobby or the thread count on the sheets—it’s the people behind the desk and the ones cleaning the rooms,…
Checking in on Customer Success Stories
Hospitality Tales: Navigating Change, Building Teams, and Creating Memories
In an industry where every day opens like a fresh chapter, hospitality remains one of the few professions where unpredictability is part of the job description. It’s a world built on service, where success hinges not just on operational efficiency but also on human connection. Yet as times change, so do the challenges—finding team members…
Checking in on Customer Success Stories
From Structural Engineering to Hospitality: Mehul Patel’s Journey of Resilience and Innovation
The hospitality industry, often romanticized through glossy brochures and scenic hotel lobbies, is in truth a world built on grit, risk, and reinvention. From navigating market saturation to responding to crises like 9/11 and the pandemic, hoteliers have had to evolve constantly to meet changing guest expectations. Nowhere is this more evident than in the…
Checking in on Customer Success Stories
Building Dreams: Dipal Patel’s Journey in the Hotel Industry
In the hospitality industry, where comfort meets commerce, the role of hotel developers is often underestimated. These aren’t just businesspeople investing in buildings—they are stewards of local economies, shapers of neighborhoods, and, increasingly, advocates for community connection. In today’s fast-evolving travel landscape, success doesn’t hinge on bricks and mortar alone; it demands emotional intelligence, cultural…
Checking in on Customer Success Stories
From Spain to Mexico: A Journey of Innovation and Unique Experiences in Hospitality
In an age where hotels often chase the same trends and offer carbon-copy experiences, a growing movement is quietly reshaping the industry—one where hospitality becomes a living, breathing form of self-expression. This evolution is especially palpable in boutique properties where design, memory, and innovation collide. Gone are the days when a hotel was simply a…
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Designing a Brand Kids Love to Live In, and Parents Choose with Confidence
Gen Alpha’s coming of age is reshaping retail, with children playing a more visible role in purchase decisions through early preferences around color, comfort, and self-expression. Research continues to show that kids increasingly influence household purchases, especially in apparel and lifestyle categories, pushing brands to rethink how early identity, confidence, and joy are designed…
Experiential Learning: A Cure for the Medical Worker Shortage with Jason Aubrey of Skilltrade
Healthcare systems across the U.S. are facing a persistent and worsening medical worker shortage, particularly in allied health roles that keep hospitals, clinics, and surgery centers running. Rural access gaps, rising tuition costs, and skepticism about the ROI of traditional degrees are colliding with urgent employer demand. At the same time, momentum is building…
2025 Broadband Year in Review, Part 2
In this episode of Wavelengths, the Amphenol Broadband Solutions podcast, host Daniel Litwin continues his conversation with Alex Rozek, Founder and CEO of Mac Mountain, to examine how technology shifts, capital discipline, and changing consumer expectations reshaped broadband in 2025, and what those changes lock in for the future. As the broadband industry closes…
Bonfire Branding: How Solo Stove Sparked a Customer Movement with Liz Vanzura (Episode One)
When pandemic restrictions shut down restaurants, paused travel, and compressed social lives, connection didn’t disappear; it moved closer to home. Backyards quietly emerged as important gathering spaces, offering a simple way to be together without screens, schedules, or spectacle. What began as a workaround evolved into a familiar rhythm of gathering. In that shift,…
