Checking in on Customer Success Stories
In today’s fast-evolving tech landscape, operational excellence is no longer just a buzzword—it’s a necessity. For hospitality tech providers, meeting the demands of efficiency, responsiveness, and scalability requires more than just keeping up; it demands forward-thinking innovation. The move from on-premises systems to cloud-based platforms has become a transformative force, reshaping how businesses serve both…
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Checking in on Customer Success Stories
Suchi Reddy on Customer Care
In today’s competitive tech landscape, customer care is no longer confined to help desk tickets and troubleshooting calls—it’s about building meaningful, lasting partnerships. For companies striving to retain customers and build trust, proactive engagement from day one is key. That means going beyond the sale to ensure clients are supported through onboarding, training, and continuous…
Checking in on Customer Success Stories
Rising To Every Occasion
In an age where automation is rewriting the rules of customer service, hospitality remains one of the few industries where the human element still reigns supreme. The heartbeat of any hotel isn’t the marble in the lobby or the thread count on the sheets—it’s the people behind the desk and the ones cleaning the rooms,…
Checking in on Customer Success Stories
Hospitality Tales: Navigating Change, Building Teams, and Creating Memories
In an industry where every day opens like a fresh chapter, hospitality remains one of the few professions where unpredictability is part of the job description. It’s a world built on service, where success hinges not just on operational efficiency but also on human connection. Yet as times change, so do the challenges—finding team members…
Checking in on Customer Success Stories
From Structural Engineering to Hospitality: Mehul Patel’s Journey of Resilience and Innovation
The hospitality industry, often romanticized through glossy brochures and scenic hotel lobbies, is in truth a world built on grit, risk, and reinvention. From navigating market saturation to responding to crises like 9/11 and the pandemic, hoteliers have had to evolve constantly to meet changing guest expectations. Nowhere is this more evident than in the…
Checking in on Customer Success Stories
Building Dreams: Dipal Patel’s Journey in the Hotel Industry
In the hospitality industry, where comfort meets commerce, the role of hotel developers is often underestimated. These aren’t just businesspeople investing in buildings—they are stewards of local economies, shapers of neighborhoods, and, increasingly, advocates for community connection. In today’s fast-evolving travel landscape, success doesn’t hinge on bricks and mortar alone; it demands emotional intelligence, cultural…
Checking in on Customer Success Stories
From Spain to Mexico: A Journey of Innovation and Unique Experiences in Hospitality
In an age where hotels often chase the same trends and offer carbon-copy experiences, a growing movement is quietly reshaping the industry—one where hospitality becomes a living, breathing form of self-expression. This evolution is especially palpable in boutique properties where design, memory, and innovation collide. Gone are the days when a hotel was simply a…
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When Your Team Becomes the Bottleneck
In a candid take on organizational blind spots, Mollie Gaby, Principal at CG Infinity, highlights a hard truth many leaders avoid: sometimes your biggest pain point isn’t your technology or your strategy — it’s your staff. A common red flag is resistance to change. When team members are unwilling to explore new tools, automate…
Diagnosing Your Capital Asset Health: Why Asset Visibility Is the New Financial Imperative in Healthcare
Hospitals and surgery centers own millions of dollars in equipment — but owning assets and having actionable visibility into them are two different things. Most systems maintain inventories, yet many struggle with outdated records, fragmented tracking, and limited insight into useful life or service contracts. With nearly half of U.S. hospitals reporting negative operating…
From Public Accounting to CFO: The Leadership Wake-Up Call
The CFO seat is being rewritten in real time. Today’s finance leaders are expected to drive growth, lead enterprise-wide systems transformations, and shape AI strategy—while still keeping the close, controls, and capital story airtight. Gartner reports that 59% of finance leaders are already using AI in the finance function, underscoring how rapidly the role is…
Building Safer Schools Through Restorative Practices
School Safety Today podcast, presented by Raptor Technologies. In this episode of Principals of Change, host Dr. Amy Grosso sits down with D’Jon Pitchford, Assistant Principal at Kelly Lane Middle School in Pflugerville ISD, to explore what school safety really means. Pitchford reframes safety as more than physical security—emphasizing trust, restorative practices, campus culture,…
