Recent Posts
Your Front Door is a Stage
Jesse Cole - May 30, 2024In his recounting of experiences at the stadium, Jesse Cole reveals a deep-seated passion for engaging with fans and the impactful memories created at the end of each game. Known for its vibrant atmosphere, the stadium becomes a place where joy is palpable as fans of all ages and players alike celebrate together, demonstrating the profound effect of customer interaction in business.
Read morePerfect Fan Experience
Jesse Cole - May 9, 2024In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that inthe competitive world of sports entertainment, delivering an exceptional customer experience is crucial, even more so when faced with uncontrollable challenges like inclement weather. The Savannah ballpark's approach to customer service exemplifies how businesses can transform obstacles into opportunities to delight and retain customers.
Read moreWhat is the Craziest Thing Your Business Has Ever Done?
Jesse Cole - May 2, 2024In this captivating episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the competitive world of marketing, standing out often means taking bold, unconventional steps. A prime example is a company that captured the essence of St.
Read moreChallenge Your Industry
Jesse Cole - April 25, 2024In todays competitive landscape, simply meeting industry standards is insufficient for long-term success. Businesses must strive to exceed these benchmarks by creating unique and memorable customer experiences, as demonstrated by companies like Netflix and Shoreline Construction.
Read moreThird Inning: Whatever is Normal, Do The Exact Opposite
Jesse Cole - April 18, 2024In a world where most businesses adhere to traditional practices, the Savannah Bananas baseball team stands out by doing the exact opposite. The organization's philosophy is simple yet revolutionary: "Whatever's normal, do the exact opposite.
Read moreListen Carefully, Respond Creatively
Jesse Cole - April 12, 2024In this captivating episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, delves into the transformative business philosophy of "listen carefully, respond creatively." This approach has not only skyrocketed the Savannah Bananas to fame but also serves as a universal blueprint for revolutionizing customer service and engagement across all sectors.
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