Customer-Centric Innovation Drives LastPass Scott Wilder’s Mission to Fix Digital Self-Serve

customer-centric Innovation

Today’s digital landscape isn’t just shaped by code—it’s shaped by how deeply companies listen. Whether in retail, software, or AI, brands that center their design around real user behavior are pulling ahead. Intuit’s “Follow Me Home” approach exemplifies this mindset, encouraging teams to observe customers in their daily environments to uncover real needs. This…

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Top Stories

LastPass Scott Wilder’s Take on Technology Disruption: Build Bold, Stay Curious
April 14, 2025

Technology disruption continues to reshape how we work, learn, and connect. From bookstores to browsers, the leap from physical to digital has transformed not only industries, but expectations. According to McKinsey & Company, generative AI alone could add up to $4.4 trillion annually to the global economy, making it vital to understand how curiosity,…

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Fixing College and Career Guidance for Parents, Students, and Schools
April 14, 2025

As college costs rise and the pressure to pick a successful career path intensifies, families are struggling to navigate an increasingly complex system with inadequate support. Nationally, the average student-to-counselor ratio is 376:1—far from the recommended 250:1—leaving many students and parents adrift at a critical decision-making moment. Meanwhile, a study found more than 50%…

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Customer-Centric Innovation Drives LastPass Scott Wilder’s Mission to Fix Digital Self-Serve

customer-centric Innovation

Today’s digital landscape isn’t just shaped by code—it’s shaped by how deeply companies listen. Whether in retail, software, or AI, brands that center their design around real user behavior are pulling ahead. Intuit’s “Follow Me Home” approach exemplifies this mindset, encouraging teams to observe customers in their daily environments to uncover real needs. This…

Read More
trusted devices
Managing Trusted Devices on the Energy Grid with Intertrust

As energy systems become more decentralized, the complexity of managing trusted devices and other components connected to the grid continues to grow. According to the U.S. Department of Energy’s Distributed Energy Resource Interconnection Roadmap (January 2025), utilities across the country are experiencing increased interconnection requests for distributed energy resources (DERs), such as solar, battery storage,…

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modern energy infrastructure
Understanding Modern Energy Infrastructure, Demands, and Resiliency Needs with ABB

Surging demand from data centers, AI-driven infrastructure, and electric vehicles is straining power grids already under pressure. States like Texas are seeing especially sharp growth, with grid operators warning of capacity concerns due to accelerating industrial and residential loads. This pressure is prompting urgent conversations about how to build and adapt modern energy infrastructure to…

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Helping a Healthcare Facility Rebuild from the Ground Up After a Tornado
Helping a Healthcare Facility Rebuild from the Ground Up After a Tornado

In this episode of Inside Restoration & Recovery, host Martha Lewis chats with Abby Whitaker, Oklahoma City Account Manager at BMS CAT, about the challenges and triumphs of restoration in the face of severe weather. Abby brings a wealth of hands-on experience from her nearly four years at BMS, transitioning from residential to commercial restoration….

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rugged technology
Talking Rugged Technology with Panasonic Connect

The utility industry is rapidly embracing digital transformation to enhance grid resilience and operational efficiency. According to Guidehouse Insights, the global market for energy IT, operational technology (OT), and analytics spending is projected to grow from $19.8 billion in 2023 to nearly $37 billion by 2032, reflecting a compound annual growth rate (CAGR) of 7.2%….

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Experts Talk
Experts Talk
The Rise of Personalized Nutraceuticals: Vitaquest Taps Big Data, Flavor, and AI to Deliver Personalized Wellness at Scale
March 31, 2025

The wellness industry is at an inflection point. What once centered around pill packs and generic supplement regimens is now being transformed by an ecosystem of personalization, flavor innovation, and data-driven development. According to research, the global nutraceuticals market is on track to surpass $919 billion by 2030—and with consumer demand increasingly favoring tailored,…

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Get on the UGC Train or Get Left Behind
Business Services
Get on the UGC Train or Get Left Behind
April 8, 2025

In this episode, Daniel Litwin and Emily King break down why user-generated content (UGC) is no longer just a B2C play—it’s quickly becoming a must-have in B2B. “We’re already here,” says Litwin. “This isn’t the testing phase anymore. B2B brands need to stop experimenting and start executing.” The conversation highlights how many B2B companies already…

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people-centric
Building Management
People-Centric Leadership in Action: The Engineered Cooling Systems(ECS) Story
April 8, 2025

A strong workplace culture rooted in people-centric leadership is essential for retaining top talent and driving business success. Recent data shows that only 33% of employees in the U.S. feel engaged at work, underscoring the need for companies to foster environments where people thrive. This episode of Straight Outta Crumpton explores how one organization…

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handling
Promoted Сontent
IABSC: Where Baggage Handling Professionals Find Their People
April 10, 2025

As baggage handling professionals, we speak a language all our own. Merge logic, tracking mechanisms, and baggage reconciliation. While the traveling public sees only their suitcase appear on the carousel, we understand the sophisticated symphony that makes it all happen. That’s exactly why the International Association of Baggage System Companies (IABSC) exists. Our secret sauce…

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Podcast Episodes

Why Shows like E4 are Critical for the Pro AV Industry
April 10, 2025

The Pro AV industry continues to intersect with sectors like healthcare, retail, and corporate environments, making access to hands-on product demos and direct vendor conversations more important than ever. Technologies are evolving rapidly, and end users are demanding increasingly complex solutions. According to AVIXA, the global Pro AV market is projected to reach $402…

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The Future of Baggage Handling: Collaboration, Data, and Cybersecurity at the Forefront
April 8, 2025

As airport technology accelerates, so do the challenges—and opportunities—facing baggage handling systems. From increasingly complex project schedules to rising cybersecurity concerns, the baggage world is no longer just about belts and bins. The convergence of operations technology (OT) and information technology (IT), coupled with the growing demand for data-driven insights, is forcing the industry to…

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FuturePorts Reimagines Port Leadership and Innovation in Logistics
April 3, 2025

As global trade logistics falls under more and more pressure to be faster, greener, and more transparent, port authorities and stakeholders are facing a new kind of challenge: how to modernize infrastructure while balancing environmental and community demands. Ports such as Los Angeles and Long Beach are at the epicenter of innovation and scrutiny,…

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Data Center Construction Demands Are Surging But Power, Permitting, and Planning Are Holding It Back
April 1, 2025

Explosive demand for artificial intelligence, cloud services, and low-latency connectivity is reshaping the landscape for data center construction in the U.S. With hyperscalers and enterprises alike racing to deploy infrastructure closer to end users, new builds are increasingly challenged by the need for high-capacity power, complex permitting, and skilled labor. According to CBRE, U.S….

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On-Device AI is Today’s Tech Innovation, Competition and Market Leadership Driver

On-device AI

On-device AI revolutionizes the tech landscape, making it a critical factor for industry dominance. This cutting-edge technology directly integrates advanced AI capabilities into devices, transforming consumer and enterprise applications. This shift stems from the need for improved performance, reduced latency, enhanced data privacy & security, and personalized user experiences. With advancements in neural processing…

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