The Elevated Employee Experience: Keanna Johnson on Leading With Heart as a Patient Advocate

As a Patient Advocate at ElevatePFS, Keanna Johnson plays a critical role in ensuring no patient is left behind. She supports individuals navigating complex healthcare systems—many of whom risk falling through the cracks.

For Keanna, advocacy is more than a role—it’s a responsibility. She works to make sure patients receive the support and services they’re eligible for, guiding them every step of the way. Her work reflects ElevatePFS’ mission to deliver compassionate, informed, and effective care coordination.

Through her dedication, Keanna helps build trust with patients and strengthens ElevatePFS’ promise of support where it’s needed most.

Recent Episodes

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In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…

In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…