How ENTOUCH’s Operations Team Makes a Difference for Customers

At a time when utilities are under increasing pressure to reduce operating costs and enhance service without raising rates, Duke Energy is embracing network lighting controls as a strategic solution. With over 360,000 smart nodes already deployed and a long-term plan to modernize 2.5 million lighting assets across six states, the utility giant is…

As energy providers accelerate digital transformation in response to grid modernization and growing connectivity demands, Fixed Wireless Access (FWA) has emerged as a viable alternative to legacy wireline solutions. According to the Edison Electric Institute (EEI), investor-owned electric companies in the United States are expected to allocate approximately $158 billion toward transmission infrastructure projects…

At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…