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At ENTOUCH, we create a path to a healthier planet by delivering sustainable solutions that reduce energy usage, drive profitability and simplify facility management for multisite operators.

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What is the ENTOUCH Customer Success Difference?

James Kent
August 10, 2021
customer success
Customer Success Team
Energy management
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ENTOUCH creates customer success by providing exceptional customer service with a commitment far beyond the initial purchase. Trey Hernandez, Vice President of Customer Success for ENTOUCH, spoke about the unique value the dedicated Customer Success Team brings to ENTOUCH customers throughout the relationship.

“The Customer Success Team not only drives the successful deployment of our EMS solutions, but we also provide proactive reporting and business reviews via the ENTOUCH 360 Managed Service where our retention rate is 100%,” Hernandez said. “Each of our customers finds unique value in the 360 services and monitoring, whether utilizing collected data to drive preventative maintenance initiatives or cap ex planning and budgeting for future unit replacements by providing intelligent and consultative solutions.”

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