Engineering Experience: Technology’s Role in the Future of Banking

Engineering can involve any industry, and Engineering Experience is all about bringing those unique stories to listeners. Host Tyler Kern and Paragon CEO Mike Wilkinson spoke with Chris Debrecht, Owner and COO of Tempo Financial Solutions, about his company’s partnership with Paragon.

Tempo specializes in hardware and software for cash automation, serving big and small financial institutions.

The two first met years ago when Wilkinson sought the video game Stargate to add to his collection. Debrecht was able to help him find it, and Wilkinson confirmed he still has it. Proving the world is very small, they got reacquainted when Debrecht needed engineering help on some projects. “We needed some guidance on engineering, and that led me to Paragon and back to Mike,” Debrecht said.

Wilkinson noted that Debrecht’s technology acumen makes the relationship seamless.
“He understands the things we’re doing, so it’s a peer conversation,” he said. “Not all our customers are that tech-savvy.”

Innovating ideas to support banking has changed since COVID-19, which Debrecht spoke about. “It’s been an eye-opener for everyone. One major thing has been those customers, often older, that had not been adapters of online banking,” he said. “They visited their branch for everything. Some have now adapted, but it’s a challenge.”

The banking world has learned that they can survive without large branches, and Debrecht believes this change will be permanent.

“We’ll likely see smaller footprints. Banks know they can do it with less more efficiently. That means fewer tellers, but we’re working on products to reallocate their people,” he noted.

As for the future, Tempo will keep moving toward its path of taking existing hardware of software for banking and making it better and more accessible.

Debrecht mentioned the possibility of more intelligent ATMs.

“The question is how do you make these machines user friendly for all age groups, more intuitive, and get the task completed quickly,” he said.

Find out more about the Tempo and Paragon partnership by listening to the conversation.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

payments
Revolutionizing Payments: Discover the Power of PayPal for Your Business
June 24, 2025

Unlock seamless transactions and elevate your business operations with PayPal’s innovative payment solutions. Harness the platform trusted by millions to drive financial efficiency, streamline processes, and enhance security. What You’ll Learn Why PayPal is the Go-to Solution for Small Businesses Leveraging PayPal and Venmo for Multi-Channel Capability Enabling Seamless Integration with PayPal’s Tools Essential…

Read More
Customer Experience
Why Customer Experience Is Your Most Powerful Growth Lever—and How to Use It to Drive Referrals, Retention, and Revenue
June 24, 2025

In an era where marketing is shifting faster than most can keep up with, staying informed is a challenge for even the most seasoned revenue leaders. From AI upending traditional search to MarTech tools bloating underused tech stacks, the ground beneath B2B marketers is shifting. According to McKinsey, companies leading in customer experience are…

Read More
last mile optimization
Supply Chain Leaders Must Abandon Outdated Routing and Embrace Last Mile Optimization Through Modeling and AI
June 24, 2025

As geopolitical tensions disrupt global shipping and tariffs create fresh uncertainty in international trade, companies are being forced to reexamine their most vulnerable supply chain segment—the last mile . While upstream operations get the spotlight during crises, the final leg of delivery remains a persistent blind spot. That oversight has consequences: empty trucks, fragmented delivery…

Read More
patient financial journey
RevSpring Uses Data, Automation and Empathy to Improve the Patient Financial Journey – Better Outcomes for Patients, Less Burden for Providers
June 24, 2025

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Read More