Go Back

The Main Course with Barbara Castiglia

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.

MarketScale

Food & Beverage

The Main Course: How A New Drive-Thru Experience Keeps Coffee Customer-Centric

September 29, 2023
Clutch Coffee
drive-thru
drive-thru experience
The Main Course
Barbara Castiglia

 

In an age where convenience is king, the drive-thru model has become an integral part of the food and beverage industry. With the rise of on-the-go lifestyles and the need for quick service, drive-thrus have evolved from mere transactional points to hubs of customer interaction. Recent data suggests that over 60% to 70% of all fast-food sales in the U.S. are made at drive-thrus, emphasizing their significance in today’s market. But how can businesses ensure that the drive-thru experience remains personal and customer-centric, rather than just another transaction?

On this episode of The Main Course, host Barbara Castiglia delves into the world of drive-thru coffee with Darren Spicer, Co-Founder and CEO of Clutch Coffee Bar. Together, they discuss the nuances of creating a unique drive-thru experience that prioritizes customer connection. Topics covered in this episode include…

– The journey of Clutch Coffee from its West Coast origins to its rapid expansion in the Carolinas.
– The evolution of the drive-thru model and the importance of face-to-face interactions.
– The role of technology in enhancing the drive-thru experience while maintaining a personal touch.

Darren Spicer, a West Coast native with a deep-rooted passion for coffee, began his journey in the industry back in 2004. Over the years, he transitioned from part-time jobs in coffee shops to roles in sports marketing and medical device sales. However, his love for coffee and building relationships pulled him back, leading to the inception of Clutch Coffee Bar. With a customer-centric focus and a unique concept, Darren aims to redefine the drive-thru experience for coffee lovers.

Article by Rafael Abreu

Recent Episodes

Aldi's massive expansion Experts Talk Roundtable
View episode

With 800 New Stores in the Offing, How Will Aldi’s Massive Expansion Impact the Grocery Industry?

Grocery chain Aldi recently announced plans to add 800 new stores in the U.S. within five years, focusing on the Northeast, Midwest, western U.S., and Southern California, with a debut in Las Vegas. In the Southeast, Aldi’s massive expansion plans include converting a whopping 400 Winn-Dixies and Harveys locations into Aldi stores, starting with about […]

impact of AI
View episode

From Concept to Reality: DTIQ Champions the Positive Impact of AI on Retail, C-store, and Restaurant Industries.

What is the impact of AI in serving as the architecture for reshaping industries and bolstering their competitive edge, particularly in the retail, C-store and restaurant sectors? In Episode 2 of IQ Talk, host Daniel Litwin engages in a dynamic conversation with Steve Habermas, Chief Product and Technology Officer for DTiQ. Together, they delve […]

video surveillance for enhanced security
View episode

Video Surveillance for Enhanced Security: Transforming Industries with iQTalk

How can businesses navigate the delicate balance between leveraging video surveillance for enhanced security and operational efficiency while ensuring the privacy and rights of individuals are respected? The inaugural episode of iQTalk, hosted by Gabrielle Bejarano, tackles these pressing questions with insights from John Donnelly III, the CRO of DTiQ, and Marc Litz, CEO […]