Adding An Additional System: What is the Value of the Platform to Administration?

A call center handling thousands of daily calls from patients seeking medical attention found a valuable solution in Carevive, a navigation system platform. Carevive allowed them to efficiently capture and follow patients through their treatment journeys, facilitating survivorship care plans. The system’s symptom pathways pilot improved patient interactions, enabling better communication and reassurance. The remote symptom monitoring feature provided real-time care, addressing issues promptly and enhancing the quality of patient care. For patients on oral chemotherapy, electronic reporting enhanced compliance, helping prioritize follow-ups and identifying non-compliant cases. The implementation also positively impacted patient education, lab work, and transportation challenges. Overall, Carevive significantly improved patient comfort and staff efficiency.

Recent Episodes

Brent speaks with Day-Vene Gilliam, VP of National Network Optimization & Business Development at Elevance Health, about how Anthem is evolving its network strategy to deliver greater value to clients and members. From expanding value-based care contracts with over 650,000 providers to leveraging digital tools like HealthOS for real-time data and gap-closure, Anthem is enabling…

Dr. Kofi Essel, community pediatrician and Elevance Health’s Food as Medicine Director, joins Brent to discuss how nutrition is becoming a central lever in both preventing and treating chronic disease. With millions of Americans living with diabetes, hypertension, and obesity, Dr. Essel explains how Elevance is building interventions that help members access high-quality food and…

Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…