Boston Medical Center is Leading the Way in Social Impact

 

Boston Medical Center (BMC) is at the forefront of health equity and social impact. Its dedicated focus is on addressing social determinants of health and improving outcomes for underserved communities. This emphasis aligns with current trends in healthcare, where social impact and community engagement are becoming increasingly critical.

In this episode of the “Healthcare Rethink” podcast, host Brian Urban sits down with Sheila Phicil, a Social Innovation Architect at BMC, to discuss the institution’s pioneering health equity and social impact efforts. Phicil shares insights into BMC’s Health Equity Accelerator, a program designed to eliminate health disparities and enhance community well-being through innovative strategies and partnerships.

Phicil recounts her journey from a first-generation Haitian American in Orlando to her current role at BMC. She highlights how her early experiences in leadership and community organizing have shaped her approach to addressing health disparities and driving social impact. Her work involves navigating complex social determinants of health and fostering economic mobility for BMC’s diverse patient population.

At BMC, the Health Equity Accelerator aims to close health disparities by geography, race, and other factors. Phicil explains the program’s history and evolution, emphasizing the need for culturally relevant and humble care. She also discusses the role of navigators in connecting patients with essential resources, such as housing, food, and employment support.

Phicil’s vision for the future includes shifting from a charity-based model to an equity-focused approach, where healthcare institutions leverage their resources to empower communities and promote generational well-being. This holistic strategy involves collaborating with various partners, from local organizations to major institutions, to address the multifaceted needs of the community and amplify their social impact.

 

Recent Episodes

Healthcare access
View episode

Healthcare costs are rising steadily, while insurance benefits struggle to offer sufficient coverage, driving demand for practical solutions like nontraditional benefits and discount plans. As premiums rise and coverage limits remain stagnant, many individuals and employers seek alternative ways to manage costs and improve healthcare access. With chronic conditions on the rise, the stakes…

rule
View episode

The 2025 Home Health Final Rule introduces a range of regulatory updates to improve transparency, elevate patient care standards, and stabilize financial practices within the home health sector. With these updates taking effect, home health agencies must adapt quickly, especially as CMS focuses on value-based care and Social Determinants of Health (SDOH). According to…

View episode

The significance of excellent customer service in every corner and industry cannot be overstated. This notion is especially crucial in healthcare, where patient experiences often influence their recovery and overall well-being. The topic of customer service in the medical field is always a priority in healthcare because providers strive to enhance patient satisfaction and…