Compassionate Technology

After 25 years in Financial Services, James Fitter pivoted to healthcare, drawn in by the vision of a better patient experience delivered through technology. Now, as the CEO of Oneview, James is part of a movement finding ways to improve the patient experience, reduce clinician inefficiencies and deliver ROI for health systems by leveraging simple, compassionate technology solutions. Join James in this warm conversation with Verizon’s Robin Goldsmith that moves from enigmatic beginnings to the future vision for the Oneview healthcare platform.

Recent Episodes

Sterile processing departments are dealing with persistent operational pressures. Surgical case volumes are rising, instruments are more complex, and staffing shortages remain across many health systems. Accuracy and documentation requirements continue to tighten, leaving little room for error. In busy hospitals, sterile processing teams may handle 10,000 to 30,000 surgical instruments per day, with…

Unannounced surveys are no longer the exception in healthcare—they’re the norm. Accrediting bodies increasingly expect sterile processing departments (SPDs) to demonstrate consistent compliance, real-time documentation, and reliable adherence to manufacturers’ instructions for use on any given day, not just during audit season. Joint Commission survey data continue to show that high-level disinfection and sterilization practices…

The Rothman Index, developed by Dr. Michael Rothman and his brother Steven, is a pioneering patient acuity score designed to help clinicians recognize patient deterioration earlier and more clearly. Presented as an easily understood, color-coded graph that updates in real time, the Index displays upward and downward trends in patient condition at a glance—transforming…