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Contract Life Cycle Management is Coming Out on Top, as Healthcare Providers Increasingly Rely on the Tool

Healthcare providers are increasingly adopting contract lifecycle management (CLM) tools to improve operational efficiency, cost management, and regulatory compliance. In this Highway to Health episode, Ntracts CEO David Paschall and SVP Stephanie Haywood discuss how CLM technology addresses the growing contract management challenges facing healthcare organizations. The conversation highlights how streamlined contract processes allow providers to redirect focus toward patient care.

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By Healthcare · · David KempDavid PaschallHealthcareHighway to Health
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Key takeaways

01

Contract lifecycle management is becoming a critical tool for healthcare providers facing rising cost and compliance pressures.

02

Ntracts, Inc. offers CLM solutions specifically designed to address the operational and regulatory challenges unique to healthcare organizations.

03

Streamlining contract management frees up healthcare staff to focus more on patient care and outcomes rather than administrative burdens.

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The healthcare industry is undergoing a significant transformation, driven by the need to improve patient experiences, access, and outcomes. Amidst this shift, contract lifecycle management (CLM) is emerging as a critical tool for healthcare providers. With the increasing pressure on cost management and compliance, healthcare organizations are seeking solutions that streamline operations and enhance efficiency. This is where companies like Ntracts, Inc. enter the picture by offering innovative solutions that align with the dynamic needs of healthcare systems.

How is contract lifecycle management revolutionizing the healthcare industry, and what role does technology play in supporting healthcare providers to deliver better patient care?

For the latest "Highway to Health" segment, host David Kemp welcomed David Paschall, CEO of Ntracts, Inc., and Stephanie Haywood, the company's SVP of Sales and Client Engagement. Their discussion revolved around the impact of contract lifecycle management on healthcare efficiency, cost management, and compliance, and how these technologies empower healthcare providers to focus more on patient care.

The three of them also discussed:

  • The critical role of physical activity and mindfulness in maintaining personal health, particularly for busy professionals.
  • The challenges healthcare organizations face in contract management and how Ntracts' solutions address these issues.
  • The evolution of contract lifecycle management and its increasing importance in healthcare, especially in light of cost pressures and compliance requirements.

David Paschall is the CEO of Ntracts, Inc. and has over 20 years of experience in healthcare technology and contract management. His experience is mostly in developing strategic solutions that enhance operational efficiency and compliance in healthcare organizations.

Stephanie Haywood is the SVP of Sales and Client Engagement at Ntracts, and specializes in client relations. She has a lot of knowledge and experience in the healthcare sector. Combined knowledge and experience make them leading voices in the field of healthcare contract management.

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More Healthcare Insights

Denials get a queue, underpayments just look like paid claims

Denials get a queue, underpayments just look like paid claims

Underpayments in healthcare revenue cycle operations lack the visibility of denied claims because they don't trigger alerts or queue workflows. Without dedicated ownership and line-level verification against contract terms, paid claims that fall short of their contractual amount pass through undetected.

  • 01Denial workflows activate on rejection events, but underpayments produce no event, leaving paid claims unverified by default.
  • 02The speaker says many provider groups lack line-level contract intelligence to check each paid line against the applicable terms.
  • 03Payment received and payment checked are separate tasks: one verifies acceptance, the other verifies correctness—and the second often has no assigned owner.

Nov 6, 2026

A zero-paid claim line is not automatically an underpayment

A zero-paid claim line is not automatically an underpayment

A zero payment on a claim line isn't automatically an underpayment; contract terms, particularly packaging rules, determine whether zero is correct. Chasing unsupported findings damages credibility with payers and weakens the position of legitimate disputes, so revenue cycle teams must verify the full contract terms and effective dates before treating any payment difference as a finding.

  • 01When a contract packages add-ons into the primary procedure, the add-on line may legitimately show zero payment because it is folded into the primary procedure reimbursement.
  • 02Pursuing payment differences that lack contract support burns credibility with payers and can weaken the team’s position on later disputes, including valid ones.
  • 03Always verify the complete contract terms, fee schedules, carve-outs, amendments, and the specific version in effect on the date of service before treating a payment variance as a recoverable underpayment.

Nov 6, 2026

A clean, paid, closed claim can still be short of the contract

A clean, paid, closed claim can still be short of the contract

Practices can receive payment on closed, clean claims that still fall short of negotiated contract amounts because billing ends at coding, submission and posting, while no role owns checking whether payer payments match fee schedules. The speaker argues that contract-level payment review is a separate, complementary function that compares closed claims to contract terms and, run continuously, helps surface shortfalls in time to act within timely filing windows.

  • 01Correctly coded and billed healthcare claims can still result in underpayment.
  • 02Practices should review closed-claim payments against contract terms to spot underpayments.
  • 03Discrepancies in claim payments can persist despite adherence to billing protocols.

Nov 6, 2026

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Read more expert perspectives from across Healthcare.

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About the Experts

H
Healthcare

Host, Highway to Health

David Kemp is a host on MarketScale's Highway to Health, a show exploring innovation and the future of healthcare. He conducts interviews with industry leaders on topics ranging from contract lifecycle management to patient experience. His work focuses on connecting healthcare professionals with emerging technologies and strategies.

DP
David Paschall

CEO

Ntracts, Inc.

David Paschall is the CEO of Ntracts, Inc., with over 20 years of experience in healthcare technology and contract management. He specializes in developing strategic solutions that enhance operational efficiency and compliance for healthcare organizations.

SH
Stephanie Haywood

SVP of Sales and Client Engagement

Ntracts, Inc.

Stephanie Haywood serves as SVP of Sales and Client Engagement at Ntracts, Inc., specializing in client relations within the healthcare sector. She brings extensive knowledge of healthcare contract management and works to align Ntracts' solutions with the needs of healthcare provider organizations.

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