Mastering Patient Scheduling in High-Volume Healthcare Practices
Patient scheduling, a critical aspect of healthcare, can often be a daunting task.
Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can be cumbersome to manage if there isn’t a streamlined scheduling process in place. How do busy orthopedic practices like Peachtree Orthopedics in Atlanta streamline the scheduling process?
On today’s episode of DashTalk by Relatient, Host Gabrielle Bejarano speaks with Taylor Edwards, Appointments Supervisor at Peachtree Orthopedics, to discuss how her practice navigates patient scheduling while providing an excellent patient experience.
Bejarano and Edwards also discussed…
1. What her role as a scheduler includes and the management systems the schedulers use
2. How the schedulers are involved in the patient care experience
3. The intricacies and daily challenges schedulers can face and how they navigate them
Edwards explained why the scheduling systems they use are critical to the patient care process. “Having a scheduling system that can guide you and prompt you with screening questions really helps that call flow and also reduces errors. And I think those are two really big factors that contribute to the patient experience and bringing forth that feeling of delight at the end of the call instead of feeling overwhelmed.”
Taylor Edwards is Appointments Supervisor at Peachtree Orthopedics. Peachtree Orthopedics is an Atlanta-based orthopedic practice with 10 locations and 70 years of experience in the Greater Atlanta area.
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