Articles by tag: patient experience

Patient Experience, the Most Valuable Investment Healthcare Leaders Can Make

patient experience

In a healthcare landscape increasingly focused on patient experience and accessibility, the latest episode of FinThrive’s Healthcare Rethink podcast couldn’t be timelier. With the healthcare industry grappling with challenges like medication adherence and patient accessibility, this conversation sheds light on innovative solutions. A striking fact to consider: despite advancements, a significant number of patients […]

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Creating a Culture of Patient Access

Patient access is a crucial aspect of a person’s overall healthcare experience, heavily driven by the ease of access to care. As consumerism continues to increase, patients expect a seamless and person-centered care journey. Many organizations realize this shift and have initiatives to prioritize access by making it easy to schedule appointments and communicate with […]

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Mastering Patient Scheduling in High-Volume Healthcare Practices

Patient scheduling, a critical aspect of healthcare, can often be a daunting task. Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can be cumbersome to manage if there isn’t a streamlined scheduling process in place. […]

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A Day in the Life of a Scheduler

Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can create chaos if there isn’t a streamlined scheduling process in place. How do busy orthopedic practices like Peachtree Orthopedics in Atlanta streamline the scheduling process? On today’s […]

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Healthcare
A Consultant’s Approach to Improving Patient Experience

A 2020 American Heart Association survey found that patients defined value as communication and trust in healthcare providers and not simply cost and services. Building trust and improving patient experience is something that healthcare organizations learned first-hand over the past three years through an unprecedented health crisis. Stellar customer service is not a choice […]

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From Volume to Value: 5 Considerations for Providers To Tackle Healthcare Challenges in 2023

On the Dash Talk podcast, host Gabrielle Bejarano spoke with Jeff Gartland, the CEO at Relatient, on the major healthcare challenges providers are experiencing in 2022 and possible solutions they can implement in the new year. Gartland identified five major challenges experienced by healthcare providers in 2022. They include: 1. Staffing and labor shortages continue […]

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How Better Healthcare Access Gives Ortho SC a ‘Leg Up’ on Care Delivery

Healthcare access is a significant issue we are facing right now. Healthcare should be simple, and with the use of technology, it should be easy. Helping to make healthcare more efficient and reliable is Ortho SC’s CEO, Andrew Wade. He sat down with host Gabrielle Bejarano on Dash Talk to talk about the current challenges […]

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Women's empowerment
Seizing the Narrative: The Transformative Impact of Storytelling on Women’s Empowerment
April 19, 2024

With gender equality becoming a significant global agenda, the narrative around women’s empowerment is more relevant than ever. Amid rising awareness and shifting societal norms, women are increasingly seeking avenues for self-expression and empowerment. A recent study by the Global Gender Gap Report highlights that while progress is being made, substantial efforts are still […]

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V2G technology
Plug into the Future: Decoding V2G for Utility Applications
April 19, 2024

Brian Rudy from Verizon IoT and Melissa Chan of Fermata Energy explore the cutting-edge potential of vehicle-to-grid (V2G) technology at DISTRIBUTECH 2024. Their discussion highlights how this innovation transforms electric vehicles into dynamic energy storage units, capable of stabilizing the grid by storing and discharging power as needed. This technology represents a significant shift […]

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zero trust architecture
Secure Grid Modernization with Zero Trust Architecture
April 19, 2024

Ray Bauer of Verizon Business engages with Del Rodriguez from Palo Alto Networks at DISTRIBUTECH 2024. Rodriguez shares insights into the significance of cybersecurity within the utility sector, particularly in light of increasing cyber threats and the convergence of IT and operational technology (OT). Bauer and Rodriguez discuss Palo Alto Networks’ initiatives to enhance […]

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private wireless networks
Private Wireless Networks
April 19, 2024

Verizon host Wayne Weeks discusses the evolving utility industry with John Gaster, CEO of KSI Data Sciences at DISTRIBUTECH 2024. Together, they explore how KSI focuses on harnessing data from remote sensing devices to enhance the safety, efficiency, and cost-effectiveness of utility operations. Gaster emphasizes the significant role of AI and machine learning in […]

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The End of the Phone Tag Era: Advancing Consumer Experience With Healthcare Technology
September 13, 2022

Healthcare technology, with the growing inclusion of modern and digital elements, is increasingly becoming crucial for improving the consumer experience. On the latest episode of the podcast “Dash Talk,” host Gabrielle Bejarano talked with Relatient’s Chief Product Officer, David Dyke, about how consumer experience is improving and how it can continue to improve with the […]

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Shifting Patient Expectations Demand New Healthcare Provider Strategies
August 7, 2022

The healthcare industry faces many challenges, including the need to keep up with growing patient expectations when it comes to care delivery. There is much to address, from the need for more digital engagement to in-home and community care, recruiting and retaining talent, as well as prioritizing health equity. One commonality of each of these […]

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Creating a Digital Patient Journey in Healthcare
August 2, 2022

The creation of a digital patient journey in healthcare represents a significant step forward in enhancing the patient experience and overall quality of care. In this episode of Dash Talk, The Becker’s Healthcare Podcast host, Laura Dyrda sat down with David Dyke, Chief Product Officer at Relatient, and Arun Mohan, President of Relatient. Together, they […]

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What Role will Telehealth Play in the Healthcare Ecosystem?
September 8, 2021

Telehealth made a massive step forward in the past 18 months, with many simple appointments being able to be switched over without a loss in quality of care to the patient. However, the entire healthcare ecosystem can’t be switched online, nor should it. I spoke with Ryan Bullock, the COO of Aeroflow Healthcare, to discuss how telehealth […]

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Has COVID Made Patients Expect More or Less Out of Their Care Experience?
August 31, 2021

Everyone from patients to staff felt the pressures of the pandemic on their care experience, with increased wait times, makeshift care centers, long shifts and more oversights to prevent HAIs. With all of that disruption, and some understanding from the broader community on the weight this pandemic has had on our care institutions, is it […]

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How to Find Unique Ways to Enhance the Patient Experience and Exceed Expectations
July 13, 2021

Dr. Jennifer Palombi, Senior Manager of Professional Education and Development at CooperVision, led the discussion for the premier episode of ECP Viewpoints. To kick off this first episode, Palombi invited two 2021 Best Practice Honorees to engage in a conversation surrounding unique ways to enhance the patient experience – Dr. Nicolette Scott, Founder of Broadview […]

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The Intersection of Patient Experience and Safety
June 7, 2021

As National Director of Patient Experience at Compass One Healthcare and its subsidiary, Crothall Healthcare, Grant Randall knows the importance of patient experience and satisfaction. Factors such as the perception of safety in a healthcare environment create the reality – a hospital can do everything it can to make a patient safe, but customer satisfaction […]

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Transforming the Patient Journey Post-COVID
January 22, 2021

The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine operators to spend their time tending to patients, while they handle the logistics.   The digital consumer experience applies to much more than retail. It’s also […]

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