Articles by tag: patient experience
In a healthcare landscape increasingly focused on patient experience and accessibility, the latest episode of FinThrive’s Healthcare Rethink podcast couldn’t be timelier. With the healthcare industry grappling with challenges like medication adherence and patient accessibility, this conversation sheds light on innovative solutions. A striking fact to consider: despite advancements, a significant number of patients […]
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Creating a Culture of Patient Access
Patient access is a crucial aspect of a person’s overall healthcare experience, heavily driven by the ease of access to care. As consumerism continues to increase, patients expect a seamless and person-centered care journey. Many organizations realize this shift and have initiatives to prioritize access by making it easy to schedule appointments and communicate with […]
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Mastering Patient Scheduling in High-Volume Healthcare Practices
Patient scheduling, a critical aspect of healthcare, can often be a daunting task. Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can be cumbersome to manage if there isn’t a streamlined scheduling process in place. […]
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A Day in the Life of a Scheduler
Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can create chaos if there isn’t a streamlined scheduling process in place. How do busy orthopedic practices like Peachtree Orthopedics in Atlanta streamline the scheduling process? On today’s […]
Healthcare
A Consultant’s Approach to Improving Patient Experience
A 2020 American Heart Association survey found that patients defined value as communication and trust in healthcare providers and not simply cost and services. Building trust and improving patient experience is something that healthcare organizations learned first-hand over the past three years through an unprecedented health crisis. Stellar customer service is not a choice […]
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From Volume to Value: 5 Considerations for Providers To Tackle Healthcare Challenges in 2023
On the Dash Talk podcast, host Gabrielle Bejarano spoke with Jeff Gartland, the CEO at Relatient, on the major healthcare challenges providers are experiencing in 2022 and possible solutions they can implement in the new year. Gartland identified five major challenges experienced by healthcare providers in 2022. They include: 1. Staffing and labor shortages continue […]
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How Better Healthcare Access Gives Ortho SC a ‘Leg Up’ on Care Delivery
Healthcare access is a significant issue we are facing right now. Healthcare should be simple, and with the use of technology, it should be easy. Helping to make healthcare more efficient and reliable is Ortho SC’s CEO, Andrew Wade. He sat down with host Gabrielle Bejarano on Dash Talk to talk about the current challenges […]
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The Resurgence of Brick-and-Mortar Stores: One-of-a-kind Shopping Experiences Are Turning Customers into Brand Ambassadors
In the convenient world of e-commerce, big box stores are seeing a resurgence. Chains like Dick’s Sporting Goods, Walmart, and Target are experimenting with one-of-a-kind shopping experiences that can turn casual shoppers into loyal fans. In a recent Experts Talk roundtable, Allen Adamson, Co-Founder at Metaforce, highlighted how one-of-a-kind shopping experiences make for exciting […]
Revolutionize Customer Engagement Through Digital Augmentations in Physical Retail
The digital transformation of retail experiences in physical stores has become crucial as big-box retailers strive to maintain their relevance and competitive edge in a digital era. These retailers are embedding interactive features and digital augmentations in their physical locations to offer unique, engaging customer experiences. This approach merges the tactile allure of in-store […]
Enthusiastic and Trained Employees can Enhance Experiences and Drive Success in Physical Retail
In today’s retail landscape, big-box retailers are emphasizing the importance of their physical locations, even as the digital marketplace continues to expand. Stores like Dick’s Sporting Goods and Walmart are not just maintaining their brick-and-mortar presence but are actively enhancing it with features like interactive elements and new store openings. This reassertion of the […]
The Coexistence of Big Box and Small Retail Relies on Synergistic Relationships
Despite being long time competitors, big box retailers and small local businesses can both coexist in ways that benefit the other. Of course, both retail formats are different but by maintaining their core business models, the two can bank and leverage their strengths and still be open to synergistic relationships. During an episode of […]
