A Day in the Life of a Scheduler

Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can create chaos if there isn’t a streamlined scheduling process in place. How do busy orthopedic practices like Peachtree Orthopedics in Atlanta streamline the scheduling process?

On today’s episode of Dash Talk by Relatient, Host Gabrielle Bejarano speaks with Taylor Edwards, Appointments Supervisor at Peachtree Orthopedics, to discuss how her practice navigates patient scheduling while providing an excellent experience.

Bejarano and Edwards also discussed…

  1. What her role as a scheduler includes and the management systems the schedulers use
  2. How the schedulers are involved in the patient care experience
  3. The intricacies and daily challenges schedulers can face and how they navigate them

Edwards explained why the scheduling systems they use are critical to the patient care process. “Having a system that can kind of guide you through and prompt you with those screening questions or with the different screens that you go through to get through the patient really helps that call flow and also reduce errors. And I think those are two really big factors that contribute to the patient experience and bringing forth that feeling of delight at the end of the call instead of feeling overwhelmed.”

Taylor Edwards is Appointments Supervisor at Peachtree Orthopedics. Peachtree Orthopedics is an Atlanta-based orthopedic practice with 70 years of experience and 10 locations in the Greater Atlanta area.

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