Transforming the Patient Journey Post-COVID
The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine operators to spend their time tending to patients, while they handle the logistics.
The digital consumer experience applies to much more than retail. It’s also integral for healthcare patients. As healthcare accelerated its digital channels in the pandemic, what does this mean for the consumer experience? To answer those questions, Astound Commerce, a global digital commerce platform, created the report, Transforming the Global Healthcare Consumer Journey: Now and Beyond Covid-19. Talking about what they learned from this is Tina Wilson, VP of Global Health and Life Sciences.
The survey included 1,000 healthcare consumers all over the world. It asked them about their patient experiences. It looked at access to healthcare and the reception of telehealth. The insights were powerful. Tina said, “What surprised me the most was the significant challenge for women’s health. Only 21% of women felt very confident that they could afford an emergency healthcare situation.”
Along with the inequality of women, the study showed many disparities, supporting the importance of social determinants of health (SDOH) impact on access. “Only 40% of all respondents said they had adequate access to care,” Wilson added.
Different regions of the world also had different perspectives. “Those in South America were very responsive and had positive responses to healthcare. The EU less because of uncertainty around Brexit,” Wilson explained.
So how can providers better engage with patients to ensure better experiences and outcomes? Tina commented, “Patients are consumers. It’s relatively the same experience journey with other brands. And patients are adopting digital channels.”
The study revealed that 41% of respondents had used telehealth, and appointment scheduling online was up 39%. These data points further substantiate the consumerism of healthcare.
Wilson also spoke about the trends emerging in 2021, and it comes down to one word—data. “We’ll see trends toward accurate data, and companies need to process and act on it fast,” she noted.
Listen to Previous Episodes of MarketScale’s I Don’t Care Right Here!
Can Technology Put an End to Human Trafficking, Sextortion, Retail Crime, and Cybercrime?
Noel Thomas, CEO of Zero Trafficking discusses the tools and technology needed to defeat human trafficking, sextortion, retail crime and cybercrime at the ISCPO 2023 Conference. Zero Trafficking and Dark Watch are two separate initiatives aimed at combating human trafficking. Zero Trafficking is a campaign that seeks to end human trafficking by focusing on prevention, […]
How to Identify & Fix the Problem with Your Girdling Roots
In this enlightening clip from the field, Vice President of Operations for TreeNewal, Wes Rivers, dives into the often-overlooked issue of girdling roots and their significant impact on tree health. Through firsthand observations and expert insights, Wes sheds light on the hidden consequences of girdling roots and emphasizes the importance of early detection and proper […]
Mobile PA – Clear Audio to large, active spaces
See how the Mobile PA supports teachers and students in a variety of learning settings.