Top 3 Healthcare Insights of 2020

The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine operators to spend their time tending to patients, while they handle the logistics.

 

This week Kevin Stevenson takes a look back at the biggest developments in healthcare and highlights some of his favorite interviews from 2020.

How Healthcare Will Navigate Virtual Hiring Longterm

Prior to March of 2020, Oliver Esman, Managing Partner, Strawn Arnold & Associates did the vast majority of his recruiting work face to face. Today, Esman reports that 95% of their recruiting work is done virtually. “I spend my life on Teams and Zoom and FaceTime and people are adapting to it. You know, I think before people were worried that they were missing something on a virtual interview, missing the personality, not getting all the information, really getting a true sense of the candidate. And that’s just people have gotten more comfortable with doing things virtually,” Esman said.

 

How Health Agencies Can Enhance Remote Care Communication

Midha detailed how the company started in 2008 on the day after Steve Careers announced the Apple app store. Since then, Bottle Rocket has worked with leading healthcare providers to improve their patient journey, efforts that culminated with the creation of the highest-paid patient app in the country with a 4.8 rating in the app store.

 

Health in A Rock ‘n’ Roll World with Jaret Reddick of Bowling for Soup

Jaret takes Kevin through his long battle with depression, including the struggle of just talking about it out in the open, and the effect it was having on him while he was on the road touring. “You never know what somebody is dealing with internally.” Jaret notes that, while he was initially afraid of what people would say when he revealed his internal struggles, the reaction he gets more than anything is gratitude for his willingness to speak on it.

Listen to Previous Episodes of MarketScale’s I Don’t Care Right Here!

Follow us on social media for the latest updates in B2B!

Image

Latest

career
Stop Chasing Titles, Build a Career That Matters – From a CAO
March 11, 2026

Career advice in finance and accounting often centers around promotions, titles, and compensation. But in an era where professionals frequently change jobs every few years—the average American worker now stays in a role less than four years—industries are facing growing talent shortages and reevaluating what long-term career success looks like. The question many professionals are…

Read More
Career success
A CEO’s Blueprint for Career Success: Leading with Love to Drive Performance and Culture
March 10, 2026

Leadership right now feels heavier than it did just a few years ago. Teams are stretched, expectations are high, and many employees are quietly disengaged. In fact, Gallup’s 2025 U.S. data shows that only about 31% of employees are actively engaged at work, leaving the majority feeling disconnected or indifferent. For CEOs and senior…

Read More
employer-sponsored apprenticeships
The Degree That Pays You Back: How Employer-Sponsored Apprenticeships Are Rewriting Higher Ed
March 9, 2026

Higher education is under pressure. Over the past few years, public confidence in the value of a four-year degree has declined significantly, with fewer Americans expressing a strong belief that traditional higher education delivers a worthwhile return on investment. At the same time, employers consistently report that graduates lack job-ready skills—particularly the “durable skills”…

Read More
Denial Data
Turning Denial Data Into Action: How Healthcare Organizations Can Fight Back Against Payer Denials
March 5, 2026

Healthcare providers across the U.S. are facing a growing wave of claim denials that is putting pressure on already strained hospital finances. Industry research from the American Hospital Association shows that nearly 15% of medical claims submitted to private payers are initially denied, forcing hospitals and health systems to spend about $19.7 billion annually attempting…

Read More