Before, During, and After: How the Hospitality Industry has Reacted to the Pandemic

 

The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic.

One significant business change is slower decision-making, partly due to the need for flexibility. For example, businesses may not be able to commit to the number of people attending an event or decide whether there will be a virtual option until right before the event. Thus, flexibility is key for the industry.

Customers have mixed, heightened emotions, so the hospitality workers need to meet them at their level. “Everybody’s answer is the right one for them. And we need to accommodate that,” Winer emphasized. She added that everyone had a remote and the option to change the media around them throughout the pandemic, which is not the case with live content.

“The whole shared experience of watching something simultaneously and participating in the rise and fall of emotion, or learning, etcetera, is on that we will really have to take into account in that customer experience as we start to really curate and orchestrate what upcoming events look like.”

The pandemic did result in positive changes for hospitality as well. Ubiquitous content access created thought and geographic diversity. Additionally, the pandemic revealed that current workers persevered and showed they have true dedication and passion for the industry.

Follow us on social media for the latest updates in B2B!

Latest

Trucking
Forum Mobility’s Plans for 2023
January 26, 2023

Trucking is transporting goods by road using large vehicles, such as semi-trucks, tractor-trailers, and other commercial vehicles. The trucking industry plays a vital role in the economy by moving goods from manufacturers to retailers and consumers. Truck drivers are responsible for operating these vehicles and delivering goods on time and in good condition. Tune in […]

Read More
clean energy wind turbines
Clean Energy Sets $1.1 Trillion Record That’s Bound to Be Broken
January 26, 2023

(Bloomberg) — Last year was a double milestone for decarbonizing the world’s energy system. It was the first year when investment in the energy transition equaled global investment in fossil fuels, according to the latest data release from clean energy research group BloombergNEF. The money flowing into the upstream, midstream and downstream segments of oil and gas, and […]

Read More
American Airlines airplane in terminal
American Airlines Sees Profit Above Estimates on Steady Demand
January 26, 2023

(Bloomberg) — American Airlines Group Inc. expects profit this year to exceed estimates following a slow start, as steady demand for air travel keeps an industry recovery going into 2023. Full-year adjusted earnings will be $2.50 to $3.50 a share, the Fort Worth, Texas-based carrier said in a statement Thursday that also detailed fourth-quarter results. […]

Read More