Employing Technology Is the New Hire Hotels Need to Counter Staffing Shortages

 

Facing critical staffing shortages, over 80% of hotels struggle to fill positions despite offering higher wages and flexible hours, as reported by a recent American Hotel & Lodging Association survey. While slightly improved since May 2022, this situation highlights a significant challenge in the hospitality industry, with housekeeping roles being the most urgently needed.

In response to similar challenges, the Mountain View Hospitality Academy in Fort Davis is launching an innovative training program in early 2024 aimed at equipping locals, especially high school students and adults, with skills for the hotel and restaurant industry. This initiative, supported by Mobile Comunidad and in partnership with Cornell University, offers affordable, accredited training and internships, addressing the staffing needs in the region’s burgeoning tourism sector.

Until the staffing shortages decrease, how can the hospitality industry navigate these ongoing labor challenges while ensuring a positive and memorable guest experience?

Calvin Stovall, a Hospitality Historian & Keynote Speaker, and CEO of ICONIC Presentations LLC, recommends strategically using technology to supplement staffing shortages and enhance guest satisfaction.

“Anything technology related, anything you can do to streamline operations or anything that you can do even from an entertainment standpoint to make that experience more memorable is going to, of course, affect in a positive way customers’ guest satisfaction,” Stovall said.

Article by James Kent

Follow us on social media for the latest updates in B2B!

Image

Latest

Engineering
Scaling Experiential Learning in the Curriculum: How Iron Range Engineering Transformed Engineering Education
June 1, 2026

Engineering has transformed nearly every part of modern life, from the phones in our pockets to the systems powering global industry. But the way engineers are educated has often moved far more slowly than the profession itself. Employers are asking for graduates who can navigate ambiguity, communicate across teams, and contribute meaningfully from the…

Read More
vascular surgeon
When Geography Meets Purpose: How One Move Reshaped a Vascular Surgeon’s Career
May 28, 2026

Medicine isn’t what it used to be—not for the people practicing it. Independent physicians are becoming the exception, not the norm, as more doctors move into hospital systems, corporate groups, and academic networks. At the same time, the pipeline of specialists isn’t keeping pace with growing patient needs, particularly in complex fields like vascular…

Read More
safer HVAC chemicals
From Second Chances to Stronger Teams: Bradley Henderson on Structure, Culture, and Trades-Based Redemption
May 26, 2026

The trades have always demanded grit, but grit alone doesn’t build a strong workforce. People need structure, clear expectations, and a sense that their work is taking them somewhere. That’s especially true in HVAC and mechanical services, where employers are trying to hire, retain, and develop talent in a labor market that feels tighter and…

Read More
courage
Creative Confidence and Moral Courage: The Leadership Traits Business Schools Should Be Betting On
May 25, 2026

What students need from higher education is becoming harder to pin down than it once was. As higher education faces mounting pressure—from student disengagement to the rapid rise of artificial intelligence—institutions are being forced to rethink not just what students learn, but who they become. New research and industry signals suggest that technical knowledge…

Read More