Skip to content
‹ Back to IndustriesHospitality

To Balance Costs and Quality in Hospitality, Consider Embracing Gig-Based Staffing Solutions

In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands. Sarah Dandashy, a…

This story was produced through MarketScale. See how Hospitality teams put it to work with Executive Thought Leadership.

Promoted content from Experts Talk on MarketScale.

·
Share

Free workspace

Turn your Hospitality expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands.

Sarah Dandashy, a renowned Travel & Hospitality Expert from Ask a Concierge, highlighted the practicality and benefits of gig-based staffing solutions in today’s market during a recent MarketScale Expert’s Talk conversation, pointing out this model can address the persistent issue of staffing shortages while also controlling labor costs—a critical factor for maintaining profitability without sacrificing service quality.

Key takeaways from Dandashy’s insights include:

  • Embracing Gig-Based Staffing Solutions: Many properties are exploring gig-based staffing as a way to reduce fixed labor costs and increase operational flexibility
  • Managing Rising Costs: Finding a balance in pricing that covers increased operational expenses without deterring guests is essential
  • Enhanced Training Programs: Implementing thorough training programs is crucial for staff efficiency and retention, especially in a gig-based model
  • Adaptability to Market Conditions: Tailoring service offerings and staffing to local market conditions and specific hotel needs is increasingly important
  • Strengthening Staff Retention: Fostering a sense of belonging and value among staff, particularly in a gig-based environment, is vital for long-term retention and service consistency

By integrating gig-based staffing solutions into their operational strategy, hoteliers can effectively manage costs while maintaining the quality standards that guests expect. This approach helps navigate the complexities of the current economic landscape and positions properties for sustained success in the competitive hospitality industry.

Article by James Kent

Video TranscriptExpand ↓

Yeah. If I may chime in, you know, kinda going back to the the question at hand. Obviously, these are are great great points, regarding technology. Just overall other challenges as that we're we're also seeing rising costs across the board, whether that is the cost of food, whether it's the cost of supplies, whether it's, the cost cost cost to pay employees, all of that. So, definitely rising cost and then trying to find that sweet spot where things are now costing more, but we don't wanna necessarily raise the room rate significantly more to be a deterrent to incoming guests. So that's still we're finding that sweet spot. Obviously, it really depends on the market and, and the hotel, but that is certainly on top of mind for everybody. And then staffing shortages, is this ever ongoing, challenge? We are seeing maybe a couple properties look into or lean into different ways of of hiring or or, staffing, whether it's more of a gig based hiring option or system. So I think we'll be seeing more of that in the future. Training, I know we talked about training specifically here for, technology and when you're you're implementing a new system, but it's also just training across the board. It's so often, properties haven't been able to have the bandwidth to take the team aside to properly train them. They're very much let you know, letting them run with it. So that's also a huge challenge when it comes to, staff retention because, you know, if a team member comes on board and they're not properly trained and just thrown to the wolves, so to speak. I mean, we'd like to think they're nicer than wolves, but you know what I mean. But just don't just figure it out on the fly. They don't necessarily feel like they're they're part of the team or the family. So, I mean, these are again, it's a little bit more high level, but some of the the big, talking points that, a lot of hotel owners, and operators are definitely having.

Experts Talk

Part of this channel

Experts Talk

Industry experts debate the ideas that drive B2B decisions.

Visit the channel

Your experts belong here

Every story in MarketScale Hospitality starts with a company putting its general managers, operations leads, and brand teams on the record. Buyers are already reading this topic. The only question is whose experts they find.

Owners and operators buy from people who understand the property, and your teams prove it in their own words.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Hospitality, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Hospitality: are you visible to AI?

Before they reach out, Hospitality buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Hospitality expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your general managers, operations leads, and brand teams into the articles, video, and social content Hospitality buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Hospitality Insights

Hyatt expects 10 hotel openings in Canada in 2027, its largest year there

Hyatt expects 10 hotel openings in Canada in 2027, its largest year there

Hyatt has more than 40 deals in its Canadian pipeline, including 10 hotels expected to open in 2027, and says it is on track for its largest year of hotel openings in the country. Its slate brings Hyatt Select, a conversion brand, to Kingston and a dual-branded Hyatt Select and Hyatt Studios project to Prince Albert. New room supply is growing about 1% a year, so conversions may offer faster growth.

  • 01Ten expected Hyatt openings in 2027 compare with a national forecast of 39 new hotels, roughly a quarter by simple arithmetic, though Hyatt's count can include conversions the forecast tracks separately.
  • 02Canadian room supply is forecast to grow only 1.1% to 1.4% a year through 2028, which favors brands that can flag hotels that already exist.
  • 03Hyatt Select's Canadian debut in Kingston later this year follows more than 25 U.S. deals in 2025.

Oct 29, 2026

Switching laundry suppliers saved one Avendra client almost $75,000 a year

Switching laundry suppliers saved one Avendra client almost $75,000 a year

Avendra's Dorien Murphy and Melissa McCormack lay out two cost levers for hotel operators on a Meet in the Lobby mailbag episode. One client is saving almost $75,000 a year after switching outsourced laundry suppliers, and pay-for-performance clauses let properties deduct for missed scope items. A Cornell trial found dropping dollar signs lifted checks 8%, and AHLEI reports about 40% of restaurants use menu engineering.

  • 01An Avendra client is saving almost $75,000 a year after moving to a different outsourced laundry supplier, according to Melissa McCormack.
  • 02In a 201-diner Cornell trial, menus with bare numerals instead of dollar signs lifted the average check by $5.55, about 8%.
  • 03Only about 40% of restaurants say they use menu engineering, AHLEI reports, four decades after the method was introduced at Michigan State.

Oct 29, 2026

Airbnb bars hosts from assigning checkout chores starting November 20

Airbnb bars hosts from assigning checkout chores starting November 20

For reservations made on or after November 20, Airbnb hosts cannot require guests to strip beds, wash dishes, run laundry or take trash off the property. Guests can still be asked to leave dishes in the sink, gather towels and sort trash and recycling indoors. Cleaning fees are not being abolished. Hosts are divided, with some threatening to leave the platform or raise prices.

  • 01Removing unpaid guest chores shifts turnover labor to paid cleaners, favoring scaled operators with staff and vendor contracts over single-property owners.
  • 02Airbnb's new checkout standard (no stripping beds, washing dishes, laundry, or trash removal) moves short-term rentals toward the hotel model hotels now compete hardest on.

Oct 23, 2026

Explore More Hospitality Insights

Read more expert perspectives from across Hospitality.

Browse Hospitality Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Hospitality and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512