If you haven’t looked at the technology being used on cruise ships recently, it’s probably time for you to look again. MarketScale correspondent Sam Mosher takes a deep dive on this week’s episode into the world of cruise ship technology in his conversation with longtime travel writer Mark Orwoll. Also on this week’s episode of the podcast is a conversation with David “Rev” Ciancio about the importance of managing your online reputation. What do people see when they search for your hotel or restaurant online? If you haven’t thought about it, it’s time to give it some serious consideration.
Technology on cruise ships is constantly evolving. Just this past October, Princess Cruises announced all of its Caribbean Princess passengers will have access to its Ocean Medallion technology. The Ocean Medallion is a quarter-size wearable device that interacts with other devices to allow guests to order food, find their other party members and request staff help. Not only is wearable technology evolving on cruise ships, but cruise ship technology for mobile phones, staterooms and security is evolving as well.
This week, Mark Orwoll joins us to talk about these technological advances. He is a veteran travel journalist who has covered the cruise industry since 1987. He worked on the editorial staff of Travel + Leisure magazine for 29 years, most recently as their international editor. He has worked as a freelance writer since 2016. His work can be found in the Condé Nast Traveler, the Travel Channel, Town & Country and dozens of other publications.
How do you go about finding a taco place near your house if you are hungry for tacos? Chances are you’re going to pick up your cell phone and search for tacos near your current location. But how do restaurants make sure their name is at the top of the search results? That’s where reputation management comes into play.
David “Rev” Ciancio is an expert in managing online reputations for restaurants and other businesses. He joined the podcast to explain the steps that restaurants can take to remain as visible as possible online. “Most people don’t understand the hidden secrets of reputation management,” says Ciancio. He also explains why restaurants need to be preparing now for the Alexa and Google Home revolution.
For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @HospitalityMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
The Care Anywhere podcast is spotlighting a new global partnership designed to strengthen pediatric nursing education and recognition worldwide. In this episode, host Lea Sims sits down with leaders from TruMerit and the National Association of Pediatric Nurse Practitioners (NAPNAP) to unpack a new pediatric nursing micro-credential pathway launching in 2026, and why it…
Dementia is becoming one of healthcare’s most difficult problems to ignore. As the population ages, more families are finding themselves responsible for loved ones who can no longer manage their own care, communicate symptoms clearly, or navigate the healthcare system. Research shows that people living with dementia are hospitalized far more often than those without it—even…
Career transitions rarely follow a straight line—especially for people coming out of the military. For many veterans, the challenge isn’t discipline or work ethic, but figuring out how deeply technical, high-stakes experience translates into civilian industries that speak a very different language. As more service members step into entrepreneurship, the real question becomes less about…
As artificial intelligence continues to reshape recruiting—from resume screening and job descriptions to candidate sourcing and interview workflows—the hiring process has become faster, more automated, and increasingly complex. According to the World Economic Forum, approximately 88% of companies now use some form of AI to filter or rank job applications, signaling how deeply embedded automation…
Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….
The hospitality industry has weathered enormous shifts in the last five years, from pandemic‑era shutdowns to evolving guest expectations. Although hotels are projected to add over 14,000 employees in 2025, staffing levels are still well below pre‑pandemic (2019) figures. For hotel professionals, visibility and adaptability are critical, not only in operations but in how they…
