If you haven’t looked at the technology being used on cruise ships recently, it’s probably time for you to look again. MarketScale correspondent Sam Mosher takes a deep dive on this week’s episode into the world of cruise ship technology in his conversation with longtime travel writer Mark Orwoll. Also on this week’s episode of the podcast is a conversation with David “Rev” Ciancio about the importance of managing your online reputation. What do people see when they search for your hotel or restaurant online? If you haven’t thought about it, it’s time to give it some serious consideration.
Technology on cruise ships is constantly evolving. Just this past October, Princess Cruises announced all of its Caribbean Princess passengers will have access to its Ocean Medallion technology. The Ocean Medallion is a quarter-size wearable device that interacts with other devices to allow guests to order food, find their other party members and request staff help. Not only is wearable technology evolving on cruise ships, but cruise ship technology for mobile phones, staterooms and security is evolving as well.
This week, Mark Orwoll joins us to talk about these technological advances. He is a veteran travel journalist who has covered the cruise industry since 1987. He worked on the editorial staff of Travel + Leisure magazine for 29 years, most recently as their international editor. He has worked as a freelance writer since 2016. His work can be found in the Condé Nast Traveler, the Travel Channel, Town & Country and dozens of other publications.
How do you go about finding a taco place near your house if you are hungry for tacos? Chances are you’re going to pick up your cell phone and search for tacos near your current location. But how do restaurants make sure their name is at the top of the search results? That’s where reputation management comes into play.
David “Rev” Ciancio is an expert in managing online reputations for restaurants and other businesses. He joined the podcast to explain the steps that restaurants can take to remain as visible as possible online. “Most people don’t understand the hidden secrets of reputation management,” says Ciancio. He also explains why restaurants need to be preparing now for the Alexa and Google Home revolution.
For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @HospitalityMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Global finance is being tested by forces that no balance sheet can fully predict: unstable supply chains, geopolitical shocks, tighter credit conditions and the accelerating rise of AI. In trade finance especially, success depends on more than capital; it requires judgment, discipline and the ability to see risk before it becomes disruption. As automation…
As healthcare costs continue to rise, more patients are finding themselves navigating not just illness, but the growing complexity of paying for treatment. Specialty pharmacy sits right at the center of that challenge—often out of sight, but increasingly essential to how modern care actually works. These high-cost, high-touch therapies now make up more than…
For millions of students in America, learning English is only one part of a much larger academic story. A 2024 GAO report found that English learners in U.S. public schools grew from 4.5 million to 5 million students between fall 2010 and fall 2020, and that they speak more than 400 languages. That diversity…
In this episode of the Flawless Execution podcast, Jeff Hudgins, VP of Global Services at UNICOM Engineering, breaks down the real-world challenges of deploying AI infrastructure at scale. As AI moves from one-off builds to repeatable global deployments, OEMs, ISVs, and enterprises face increasing complexity across design, integration, cooling, logistics, and installation. Jeff discusses how…
The hospitality industry is in the middle of a structural shift toward commercial leadership. Titles like “commercial leader” and “commercial strategy” have gone from buzzwords to necessities as hotels face tighter margins, rising distribution costs, and increasingly fragmented demand. Post-pandemic recovery, accelerated digital marketing spend, and a surge in new supply have forced owners…
In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…
