Indianapolis Hotel Launches New Guest Service Platform

Room service is one of the key differentiators between hotels. Not only is it a way of encouraging guests to dine on the premises, it adds to the overall experience.

In order to optimize its offerings to guests, the Conrad Indianapolis Hotel has implemented Intelity’s full guest service platform. Each room is equipped with a tablet that connects the guests with the hotel’s dining menus and other amenities. In just three months, the hotel has seen an increase in room service by over 400%. The tablet platform has streamlined the ordering process and made it less intimidating for guests.

“We wanted to make it more convenient for our guests to order in-room dining, make service requests, and otherwise communicate with our team using smart technology, which is why we introduced Intelity’s bedside tablet,” said Maria Alviz, Public Relations and Marketing Manager for the Conrad Indianapolis.

With consumer expectations increasingly involving technology, it is clear that digitizing the room service processes will encourage guests to consider eating in as a more viable option.

For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @HospitalityMKSL
Facebook –
LinkedIn –


How Condiment Supply Chain Shortages Make Or Break A Restaurant’s Flavor Profile
April 19, 2021
Condiments, sauces, and spices significantly impact the flavor profile of a meal. But, with recent issues in the supply chain, restaurants are facing a ketchup shortage. This requires ketchup manufacturers to Read more
The New Tenets of High-Performance Building Design
April 19, 2021
James Forkan is a structural engineer and member of Building Design Experts, and he shared his thoughts on high-performance building design. "So, I think high-performance building design can be Read more
How to Build an Adaptable Workplace Culture
April 19, 2021