For any tourist, from a simple cross-state road-trip to an international expedition, technology has only made our lives easier when it comes to booking and spending a night in a hotel. But for people like Dr. Carl P Borchgrevink, Director of The School of Hospitality Business at Michigan State University, he worries that too much technology will make the hospitality industry lose it’s human touch; to avoid the deterioration of hospitality culture, Dr. Borchgrevink is taking things into his own hands and helping instill those values in today’s students.
“That’s what we are all hungry for as educators, we want to share what we know and demonstrate how we can be useful,” Borchgrevink said. Today, he joins us on the Hospitality Podcast to discuss tech in the hospitality industry, as well labor shortages and teaching the next generation of hospitality business owners.
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