PMS Testimonials

In today’s hospitality landscape, agility isn’t just an asset—it’s a necessity. With staffing challenges lingering post-COVID and guest expectations at an all-time high, hoteliers need tools that can keep up with constant change. Property management systems like Visual Matrix are leading the charge by making onboarding seamless and cross-property staffing feasible, even under pressure. The ability for employees to walk into a new hotel and instantly navigate familiar software has become a lifeline for operators juggling high turnover and fluctuating demand. Additionally, tools that streamline group bookings and integrate mobile accessibility aren’t just conveniences—they’re vital to staying competitive. Visual Matrix demonstrates that the best systems are the ones that fade into the background, empowering teams without overwhelming them. In an industry where efficiency and service quality go hand in hand, intuitive technology is becoming the quiet hero behind the scenes.

Recent Episodes

The hospitality industry is in the middle of a structural shift toward commercial leadership. Titles like “commercial leader” and “commercial strategy” have gone from buzzwords to necessities as hotels face tighter margins, rising distribution costs, and increasingly fragmented demand. Post-pandemic recovery, accelerated digital marketing spend, and a surge in new supply have forced owners…

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…

Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….