PMS Testimonials

In today’s hospitality landscape, agility isn’t just an asset—it’s a necessity. With staffing challenges lingering post-COVID and guest expectations at an all-time high, hoteliers need tools that can keep up with constant change. Property management systems like Visual Matrix are leading the charge by making onboarding seamless and cross-property staffing feasible, even under pressure. The ability for employees to walk into a new hotel and instantly navigate familiar software has become a lifeline for operators juggling high turnover and fluctuating demand. Additionally, tools that streamline group bookings and integrate mobile accessibility aren’t just conveniences—they’re vital to staying competitive. Visual Matrix demonstrates that the best systems are the ones that fade into the background, empowering teams without overwhelming them. In an industry where efficiency and service quality go hand in hand, intuitive technology is becoming the quiet hero behind the scenes.

Recent Episodes

The hospitality industry has weathered enormous shifts in the last five years, from pandemic‑era shutdowns to evolving guest expectations. Although hotels are projected to add over 14,000 employees in 2025, staffing levels are still well below pre‑pandemic (2019) figures. For hotel professionals, visibility and adaptability are critical, not only in operations but in how they…

Influencer marketing is rapidly changing, and many hotels are still figuring out how to tap into its full potential. As travelers demand more authentic and relatable content, the pressure is on for hotels to adapt their marketing strategies. But with skepticism around the true ROI of influencer partnerships, it’s more important than ever for brands…

The hospitality industry is under mounting pressure to modernize to meet guest expectations for seamless, tech-driven experiences and also develop leaders who can drive that transformation. According to Rackspace Technology, only 28% of travel and hospitality companies qualify as “AI leaders”— those aligning strategy, compliance, and training with real-world deployment. Another 28% remain in…