Powering Innovation Beyond The Silicon Level For Interactive Experiences in Retail and Hospitality

April 15, 2021

The modern consumer is one that no longer views interaction and engagement as a luxury – it’s now an expectation for doing business with an organization, particularly in retail and hospitality.

Consumers are looking for elevated engagement and end-to-end, holistic experiences, and that means, for those retailers and hospitality organizations, turning to visual and interactive experiences.

On this episode of To the Edge and Beyond, brought to you by Intel’s Internet of Things Group, host Daniel Litwin was joined by IoT Group Technical Lead Ben Cope and Technical Lead, Multimodal Analytics Sangeeta Ghangam. The trio tackled the challenges facing these industries in conducting those now-critical digital transformations – and what Intel and the IoT Group are doing to help.


“Digitization has multiple trends in the different verticals that Intel IoT serves,” Cope said. “There’s one direction of increasing operational efficiency, and another angle is the ‘wow’ factor and the experiential [aspect of a business].”

Operational efficiency goals can be met with solutions like self-service kiosks and other solutions that free up staff members to play other roles, while the experiential side requires more impactful solutions, such as large LED video walls or interactive smart mirrors in retail fitting rooms.

Intel’s solutions are designed to help organizations engage with these solutions and with the multimodal aspect of today’s holistic technology suites.

“The multimodality of that digital aspect is becoming more and more prominent, now,” Ghangam said. “The expectation is that the interaction has to be done in more than one way, which leads to a type of processing that has to comprehend the different data sources.”

Learn more about how Intel is working to guide hospitality and retail organizations through their digital transformations by connecting with Cope and Ghangam on LinkedIn.

Suggested further reading on the topics discussed:

11th Gen Intel® Core™ Processors https://www.intel.co.uk/content/www/uk/en/products/docs/processors/core/11th-gen-processors.html

OneAPI Toolkit https://software.intel.com/content/www/us/en/develop/tools/oneapi.html

Intel® IOT Market Ready Solutions https://www.intel.com/content/www/us/en/internet-of-things/market-ready-solutions/market-ready-solutions.html

Touchless Technologies for Kiosks and Vending Machines https://www.intel.com/content/www/us/en/internet-of-things/iot-solutions/kiosk/resources/touchless-technologies-whitepaper.html

COVID-19: Re-Imagining Life in a Post Pandemic World https://www.intel.com/content/www/us/en/internet-of-things/reimagining-life-cities-ebook.html

Benchmarking metrics for anonymous video analytics (Queen Mary University) http://ava.eecs.qmul.ac.uk/

Recent Episodes

unlocking hotel success
View episode

Can the secret to unlocking hotel success lie in the technological advancements available to the hospitality industry? As hotels increasingly seek technological solutions to enhance operational efficiency and guest satisfaction, the integration of Maestro PMS and Purplecloud Technologies stands out. This collaboration is pivotal when the hospitality industry is navigating post-pandemic recovery, with a…

View episode

As the Paris Olympics draw near, the excitement is palpable not just for the sports enthusiasts but also for the travel and hospitality sectors all across Europe. The major sporting event promises a significant influx of visitors, not only to France but to neighboring countries as well, poised to experience a surge in tourism….

Sarah Dandashy talks event tourism
View episode

During the NFL draft week in Detroit last month, the city achieved an unprecedented spike in hotel revenues, marking a significant milestone in its economic landscape. This surge is a reflection of a broader trend seen in other major cities during major events. It further demonstrates just how impactful event-driven tourism is on local…