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Watch: Smart Devices are Changing Hospitality Industry

Seamless customer service is of paramount importance in the hospitality industry. Hotels are becoming more efficient thanks to technology. Mayumi, a hotel in Culver City, California has partnered with OpenKey, a mobile hospitality service, to grant guests a keyless way to access their rooms. The technology platform will also enable guests at the hotel to…

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Watch: Smart Devices are Changing Hospitality Industry

Seamless customer service is of paramount importance in the hospitality industry. Hotels are becoming more efficient thanks to technology. Mayumi, a hotel in Culver City, California has partnered with OpenKey, a mobile hospitality service, to grant guests a keyless way to access their rooms.

The technology platform will also enable guests at the hotel to book amenities, adjust arrival and checkout times, and eliminate plastic key cards. Mayumi guests will be able to access all of these features on smartphones and tablet devices. According to OpenKey, 85% of hotel guests use a mobile device while traveling.

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Meet in The Lobby - Meet The Hosts!

Meet in The Lobby - Meet The Hosts!

Lindsay Garbacik is associated with Avendra, a company in the hospitality industry. The article introduces the hosts of 'Meet in The Lobby'.

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What every operations leader can learn from a resort evacuation

What every operations leader can learn from a resort evacuation

A massive fire at a Dominican Republic resort resulted in the evacuation of 1,700 guests, underscoring the importance of effective crisis management. This event provides valuable insights for operations leaders in various fields. The incident highlights the need for preparedness and the ability to handle emergencies efficiently.

  • 01Efficient crisis management is crucial in emergencies.
  • 02Preparedness and quick response can prevent chaos.
  • 03Lessons from such incidents are applicable across industries.

Jun 20, 2026

HITEC 2026: Revinate's Ivy automates up to 80% of routine guest inquiries

HITEC 2026: Revinate's Ivy automates up to 80% of routine guest inquiries

Revinate launched Ivy at HITEC 2026, a decision-intelligence layer that automates up to 80% of routine guest inquiries across its hospitality platform. The launch exemplifies the broader shift toward agentic AI in hospitality, with both property-side and online travel platforms deploying autonomous systems to handle guest interactions and reduce labor costs. Hotel operators are now evaluating where in the guest journey—pre-arrival, on-property, or post-stay—to prioritize AI automation.

  • 01Revinate launched Ivy at HITEC 2026.
  • 02Ivy automates up to 80% of routine inquiries.
  • 03It enhances decision making within Revinate's platform.

Jun 17, 2026

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