Industrial IoT
In-Flight Connectivity Unplugged: Customer Insights from Flight Interviews
The article explores the experiences of users with in-flight connectivity provided by SmartSky Networks. Customers reported seamless use of video applications such as FaceTime, video conferencing, and streaming while in the air, amazed at the lack of lag and high quality. The importance of reliable WiFi access for both operators and customers is emphasized, with any disruptions being a notable inconvenience.
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Key takeaways
Customers experience seamless in-flight connectivity allowing Facetime and video conferencing.
Reliable WiFi access is crucial for operators and passengers.
High-quality, lag-free connectivity compared to ground networks.
Users share their experience of using in-flight connectivity on an aircraft. They express their delight at being able to FaceTime multiple family members without any lag, hesitation, or blurring of the screen. The seamless experience leaves them in awe. They emphasize that WiFi access is a crucial requirement for operators and customers, who become upset if it doesn’t work as expected. They further highlight their ability to perform various tasks, including streaming videos, uploading files, and participating in a video conference call, all without any issues. They emphasize the exceptional quality of the connection, comparing it to being on the ground and marveling at its speed.
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Smart Sky Networks
Air-to-ground connectivity solutions for connected aircraft operations.
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