In-Flight Connectivity Unplugged: Customer Insights from Flight Interviews
Users share their experience of using in-flight connectivity on an aircraft. They express their delight at being able to FaceTime multiple family members without any lag, hesitation, or blurring of the screen. The seamless experience leaves them in awe. They emphasize that WiFi access is a crucial requirement for operators and customers, who become upset if it doesn’t work as expected. They further highlight their ability to perform various tasks, including streaming videos, uploading files, and participating in a video conference call, all without any issues. They emphasize the exceptional quality of the connection, comparing it to being on the ground and marveling at its speed.