The Survivorship Bias After the Pandemic: The Suite Spot

The Suite Spot is a fireside chat about all topics IT and OT. We will attempt to bring clarity to the business value of traditionally tech topics. We remove the fog of acronym war and deliver to you the value you need to make these complex technologies work for your business.

Powered by RedCircle

Carlos Vargas, host of The Suite Spot, was joined with co-hosts Howard Holton and Paul Lewis in a discussion on business outcomes and capabilities.  Holton and Lewis shared their experiences and insights on how IT providers can be successful and why others struggle or fail.

Vargas kicked off the discussion with questions, “Outcomes versus capabilities: How does a leader see that?  What does that mean?”

Holton and Lewis explained that it is of foremost importance to start with the reasons why customers are looking for IT solutions.  “We are trying to solve a problem.”  They expand with examples that show that sometimes customers don’t fully understand the reasons how planning a robust solution requires a deep understanding of the root causes for the IT solution request in the first place.

Taking this approach enables the creation of a holistic solution that leads to a strong business relationship.  They identify that vendor selection is a pain-point for customers and can be extremely costly in both time and money.  As the hosts discuss, a cohesive IT solution leads to becoming the most trusted vendor that customers reach out to when looking to solve future problems.

Make Sure to Subscribe to The Suite Spot to Stay Up to Date!

Follow us on social media for the latest updates in B2B!

Image

Latest

medicine
The Art of Recovery: Where Music and Medicine Meet in Patient Care
May 14, 2026

Healthcare today can feel overwhelming—not just for patients, but for the teams caring for them. After a major illness or injury, recovery isn’t handled by one doctor alone; it often involves a whole network of specialists, from physical therapists to nurses to social workers, all trying to help someone regain their independence and quality…

Read More
infant health
From Monitoring to Knowing: How Owlet Is Redefining Infant Health at Retail
May 14, 2026

Baby monitors have long promised parents the ability to see and hear their child from another room. But as connected health devices become more normalized in everyday life, from smartwatches to sleep trackers, parents are beginning to expect more than visibility. They want insight. For Owlet, that shift matters because its wearable monitors track…

Read More
SPD
Unlocking CensisAI²: The Metrics That Matter for Smarter SPD Decisions
May 13, 2026

Sterile processing departments are swimming in data, from workflow automation and supply data to patient outcome and quality metrics. But the real challenge is not collecting more information; it is knowing which metrics actually improve SPD performance, technician education, OR readiness and patient safety. For Censis, a leader in surgical asset management, the focus…

Read More
User-generated content
The New Rules of Discoverability: How User-Generated Content Is Reshaping Search, Trust, and Brand Visibility
May 12, 2026

User-generated content (UGC) is moving from marketing side dish to main course as large language models change how people discover brands, products, creators, and ideas. Customer reviews, forum posts, videos, and community conversations increasingly carry more influence than polished brand copy because they feel more specific, lived-in, and trustworthy. As AI systems learn from…

Read More