The Survivorship Bias After the Pandemic: The Suite Spot

The Suite Spot is a fireside chat about all topics IT and OT. We will attempt to bring clarity to the business value of traditionally tech topics. We remove the fog of acronym war and deliver to you the value you need to make these complex technologies work for your business.

Powered by RedCircle

Carlos Vargas, host of The Suite Spot, was joined with co-hosts Howard Holton and Paul Lewis in a discussion on business outcomes and capabilities.  Holton and Lewis shared their experiences and insights on how IT providers can be successful and why others struggle or fail.

Vargas kicked off the discussion with questions, “Outcomes versus capabilities: How does a leader see that?  What does that mean?”

Holton and Lewis explained that it is of foremost importance to start with the reasons why customers are looking for IT solutions.  “We are trying to solve a problem.”  They expand with examples that show that sometimes customers don’t fully understand the reasons how planning a robust solution requires a deep understanding of the root causes for the IT solution request in the first place.

Taking this approach enables the creation of a holistic solution that leads to a strong business relationship.  They identify that vendor selection is a pain-point for customers and can be extremely costly in both time and money.  As the hosts discuss, a cohesive IT solution leads to becoming the most trusted vendor that customers reach out to when looking to solve future problems.

Make Sure to Subscribe to The Suite Spot to Stay Up to Date!

Follow us on social media for the latest updates in B2B!

Image

Latest

Solo Stove
From Firepits to Full Backyard Experiences: How Solo Stove Is Rebuilding Connection Through Product Innovation
April 3, 2026

As consumer brands navigate a post-pandemic world shaped by digital saturation and rising loneliness, the most successful companies are rediscovering something analog: human connection. A 2025 World Health Organization report found that 1 in 6 people globally are affected by loneliness, highlighting a growing public health challenge tied to weaker social bonds and reduced…

Read More
Doable
Rethinking Leadership: Why “Doable” Might Be the Most Powerful Strategy in Education Today
April 3, 2026

At a time when educator burnout is rising and schools across the U.S. are facing ongoing teacher shortages, leaders are being forced to rethink what sustainable success actually looks like. Research shows that teacher attrition is closely tied to working conditions, job-related stress, and workload demands. As districts push for innovation, data-driven instruction, and…

Read More
Casey Brown
From Poverty to Pricing Power | Why Great Companies Undercharge
April 2, 2026

Casey Brown didn’t grow up thinking she would become an entrepreneur. She grew up in a blue-collar family where money was always tight — close enough to the edge that the fear of poverty shaped many of her early decisions. That fear led her into engineering, into corporate America, and eventually into a moment…

Read More
Nightingales Summit: Empowering the Next Generation of Nigerian Nurses
Nightingales Summit: Empowering the Next Generation of Nigerian Nurses
April 2, 2026

In this episode of Care Anywhere, host Lea Sims sits down with Nigerian nurse entrepreneur and advocate Obafemi Arowosegbe to discuss leadership, mentorship, and the future of nursing in Africa. While still a nursing student, Obafemi founded the Nightingale Summit, a growing conference designed to empower nursing students and early-career nurses with leadership skills,…

Read More