Gossip About Gossip: Creating Digital Workflows to Enhance Enterprise-wide Business Operations

June 21, 2022

It’s never been more critical for businesses to maximize resources while creating efficient processes to get the job done. ServiceNow works with Hedera to design and implement digital workflows that support enterprise-wide goals and employee well-being.

“We like to say that our mission is to make the world work better for people,” said Nicola Attico, ServiceNow Blockchain/DLT Solution Engineer. “ServiceNow is all about work and workflows. We are able to orchestrate the activities of people in the enterprise and across the enterprise.” From customer service to IT and HR to employee experience as well as end-to-end supply chain providers, distributors, and suppliers, ServiceNow streamlines operations with advanced technology to meet the current and future needs of its customers.

Attico sat down with Zenobia Godschalk, SVP Communications at Hedera, and colleague Elisha Harrington, Senior Director, Chief Innovation Office at ServiceNow, to discuss how they help enterprises accomplish their goals with advanced technology and out-of-the-box thinking. This enables businesses to focus on creating new products and services.

“We’re really helping customers take an outside-in view,” Harrington said. “We’re looking at what is the emerging technology? What are some of the data trends in the industry? We are thinking more outside the box of how customers can reimagine their value chains. How they can innovate their core operations.”

Furthermore, Harrington is a self-proclaimed evangelist in utilizing industry and academic research to understand how industries are evolving and adapting while identifying future-forward solutions to business challenges.

One example of this is helping customers understand how they can take an enterprise-wide perspective to transition to cleaner sources of energy to reduce the negative impact of business activities on the environment. And to understand that, to truly create a more sustainable culture, they need to look throughout the entire enterprise ecosystem from supply chains to partners to providers and more to effectively accomplish their goals.

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