A New Era of Customer-Centric Communication at IWCE 2025

The landscape of critical communications is evolving, and IWCE 2025 is proving to be a turning point. This year’s event is marked by a clear focus on serving vertical markets—industries with distinct, mission-critical needs. From public safety to utilities, the demand is no longer just for cutting-edge technology, but for solutions tailored to real-world challenges. It’s a shift that underscores a growing realization: putting the customer first isn’t just good business—it’s essential. Companies that embrace this mindset are setting themselves apart, forging deeper connections and delivering greater value.

For a closer look at how this philosophy is shaping the conversation at IWCE, Tim Price, Inside Sales Manager at Icom America, shares his Day 1 wrap-up and insights into what’s driving the momentum.

Recent Episodes

Demand for AV integration services is becoming more complex and widespread, making it increasingly difficult for integrators to scale operations without sacrificing profitability. According to AVIXA’s 2024 Industry Outlook and Trends Analysis, the Pro AV market is projected to reach $422 billion by 2029, intensifying the need for flexible, scalable support. Amid these pressures, service…

The Pro AV industry continues to intersect with sectors like healthcare, retail, and corporate environments, making access to hands-on product demos and direct vendor conversations more important than ever. Technologies are evolving rapidly, and end users are demanding increasingly complex solutions. According to AVIXA, the global Pro AV market is projected to reach $402…

As the International Wireless Communications Expo (IWCE) 2025 came to a close, the Icom team reflected on another successful year of meaningful connections, shared expertise, and hands-on interaction with industry professionals. Chris Vargas, Inside Sales Representative at Icom, summed up the experience with one word: personal. After months of remote communication and countless email…