Mission Critical to Mission Accomplished: The Effects of COVID-19 on the Mission Critical Industry

President of Constant Technologies Brad Righi knows the mission-critical industry isn’t immune to the COVID-19 pandemic’s challenges.

As Righi pointed out, while many employees have worked remotely during the pandemic, mission-critical centers are the nerve center of businesses and must operate 24/7.

“The unique challenge for us to guarantee uptime and, at the same time, not have full access has caused us to pivot our service department to ramp up our remote diagnostic and support teams,” Righi said..

“We typically perform on-site,” he said.

Constant Technologies has supplemented solutions with lots of videos and remote troubleshooting to ensure clients have complete uptime during the pandemic.

Adapting and changing to meet the needs of the pandemic also means pivoting with the client’s needs. Righi knows the key to Constant Technologies’ success lies in its client partnerships.

“The pandemic gives most of our clients a chance to take a fresh look at office space in general and they may close certain buildings and relocate their operations center,” Righi said.

And Constant Technologies will work with its clients to create the right location, space planning (including provisions for social distancing) and the correct technical solutions during and after the pandemic.

What does Righi think the future of mission-critical environments might look like after the pandemic is over?

“I always envision, even in the future, the actual operations center still being within a brick and mortar building,” Righi said. “What I think will change is the security and the information shared in and out of that room for remote viewing”

Be sure to subscribe to our industry publication for the latest news, videos, and podcasts in the ProAV Industry.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Construction of the HPC Data Center is Prime Destination for AI Progression
May 17, 2024

As digital infrastructure continues to evolve, the strategic development of data centers is crucial. A recent update from Applied Digital celebrates the progress of the company’s HPC Data Center in Ellendale, North Dakota, positioning it as a pivotal player in the advancement of AI technologies. Highlighted in this special video is the HPC Data…

Read More
Nick Phillips of Applied Digital talks community engagement
Community Engagement is Key for Companies Aiming to Support and Impact Local Communities
May 17, 2024

Corporate responsibility is under the microscope but Applied Digital readily stands out for its positive impact on local communities. As part of the broader discussion on community engagement and economic development, there are several things companies can do to contribute to local prosperity. For a special episode for Applied Digital, Nick Phillips, EVP of…

Read More
Ellendale HPC Datacenter
Ellendale HPC Datacenter
May 17, 2024

The shell of our groundbreaking Ellendale HPC Datacenter is nearly complete! With each panel and beam, we’re closer to launching a hub with unmatched AI capabilities, designed for high-density computing. Watch as we shape the future of AI infrastructure

Read More
Sunstone Partners’ 2024 planning and strategy
Sunstone Partners Offsite 2024
May 17, 2024

Sunstone Partners’ 2024 planning and strategy meeting was held offsite in Calistoga, CA this year.  During the event the team bonded in fun activities like wine making and fantastic meals.  On the business side, there was reflection on the significant accomplishments of the team for the year, as well as focusing on upcoming goals…

Read More