Mission Critical to Mission Accomplished: The Effects of COVID-19 on the Mission Critical Industry

President of Constant Technologies Brad Righi knows the mission-critical industry isn’t immune to the COVID-19 pandemic’s challenges.

As Righi pointed out, while many employees have worked remotely during the pandemic, mission-critical centers are the nerve center of businesses and must operate 24/7.

“The unique challenge for us to guarantee uptime and, at the same time, not have full access has caused us to pivot our service department to ramp up our remote diagnostic and support teams,” Righi said..

“We typically perform on-site,” he said.

Constant Technologies has supplemented solutions with lots of videos and remote troubleshooting to ensure clients have complete uptime during the pandemic.

Adapting and changing to meet the needs of the pandemic also means pivoting with the client’s needs. Righi knows the key to Constant Technologies’ success lies in its client partnerships.

“The pandemic gives most of our clients a chance to take a fresh look at office space in general and they may close certain buildings and relocate their operations center,” Righi said.

And Constant Technologies will work with its clients to create the right location, space planning (including provisions for social distancing) and the correct technical solutions during and after the pandemic.

What does Righi think the future of mission-critical environments might look like after the pandemic is over?

“I always envision, even in the future, the actual operations center still being within a brick and mortar building,” Righi said. “What I think will change is the security and the information shared in and out of that room for remote viewing”

Be sure to subscribe to our industry publication for the latest news, videos, and podcasts in the ProAV Industry.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

DXpedition
Icom Powers 3Y0K : Ham Radio’s Most Ambitious DXpedition to Remote Bouvet Island Part 1
July 11, 2025

Bouvet Island sits at the edge of the world. It is frozen, uninhabited, and almost impossible to access. Fewer people have set foot there than in space. That level of remoteness is exactly what makes it so valuable to amateur radio operators. The island ranks tenth on ClubLog’s list of Most Wanted DXCC entities,…

Read More
entrepreneurial success
The Hidden Key to Entrepreneurial Success: Build Momentum Through Personal Branding and Authentic Networking
July 10, 2025

What if the biggest pivot of your career started with a conversation?  In this episode of Professional Quotient, host Jason Winningham welcomes Fanny Dunagan, CEO and Content Strategist of PathLynks, LLC. Fanny shares her journey from high-pressure consulting in Singapore to founding her own media and branding company — and why learning to network…

Read More
Q2 2025
RM Q2 2025 Wrap Up
July 9, 2025

Rogue Marketing continues to lead with intention in a space often driven by noise. Q2 2025 reflected a strategic focus on substance, where each initiative supported long-term brand growth. The team transformed internal recognition efforts into enduring brand assets and refined event strategies through immersive, results-driven experiences. Website launches during the quarter balanced visual…

Read More
amateur radios
Hamvention Spotlight: Emergency Preparedness Led PrepHam Paul to Amateur Radios and a Rising Voice in the Field
July 9, 2025

PrepHam Paul (K5VLP) celebrated his first visit to Dayton Hamvention by marking a major channel milestone. He hosted a giveaway of the  IC-2370B mobile radio from Icom to thank viewers for helping him reach 10,000 subscribers. His passion for emergency preparedness, rooted in his experience as an Eagle Scout and later studies in emergency management,…

Read More