UGC & Sales: The Power of Authenticity

 

In the latest episode of UGC for B2B, host Nicole Schram sits down with Ray Novak, Senior Sales Manager at Icom Radio, to explore how user-generated content (UGC) has revolutionized Icom’s marketing strategy. With a legacy of content creation dating back to 2001, Ray has been ahead of the curve—leveraging UGC before it became the powerhouse it is today.

Ray shares how Icom’s approach to UGC started with video storytelling rather than static presentations. Their first major effort, a documentary on amateur radio expeditions, laid the foundation for what would later become Icom Radio News. Over the years, Icom has embraced a decentralized content strategy, engaging influencers and enthusiasts from within their community to create authentic, engaging media.

One key example is Icom’s coverage of Dayton Hamvention, one of the largest amateur radio gatherings in the world. By capturing real, unscripted moments and showcasing the vibrant personalities in the ham radio community, Icom drives engagement across its social channels. Ray also highlights collaborations with influencers like Captain Kelly, Digital Rancher, and Carlos, all of whom bring fresh perspectives and extended reach to Icom’s content.

Nicole and Ray discuss the importance of embracing external voices, experimenting with different formats like live streaming and podcasting, and ensuring content remains fun and engaging. Ray emphasizes that the key to great UGC is listening—paying attention to who’s naturally engaging with your brand and giving them a platform.

For B2B brands looking to implement UGC, this episode is packed with actionable insights on building community-driven content that resonates. Don’t miss the full conversation!

Watch More Episodes Here!

Recent Episodes

At the heart of EAA AirVenture 2025, the Seaplane Base offers a unique glimpse into aviation’s most delicate dance—where water and air meet. Unlike traditional runways, this floating airfield demands a constant balance of precision, coordination, and communication. Here, pilots don’t just rely on their own skill; they depend on an entire team of…

Every summer, Oshkosh becomes more than just a destination—it transforms into the center of the aviation universe, where passion, history, and innovation collide. At EAA AirVenture, the world’s largest aviation gathering, the magic isn’t only in the sky but also in the unseen coordination on the ground. With hundreds of thousands of attendees and…

For aviation enthusiasts, few sights stir the imagination quite like the thunder of restored warbirds filling the skies at AirVenture. What began in 1964 as a small group of former military pilots salvaging surplus aircraft has grown into one of the most celebrated showcases of flying history, preserving the legacy of WWII and Korean-era…