How AI Video Analytics is Helping Retailers Deliver Better In-Person Experiences

In this episode of Retail Refined, host Melissa Gonzalez, Principal at MG2/ Founder of The Lionesque Group sits down with Tracy Benaman, Deep North VP of Retail Sales, at NRF’s Big Show to discuss how AI video analytics is revolutionizing the retail industry. Tracy shares how retailers are using AI video analytics to gain valuable insights into customer behavior, improve in-store experiences, and drive sales. Whether you’re a retailer looking to stay ahead of the curve or simply curious about the future of retail, this episode is a must-listen. Tune in to learn more about how AI video analytics is helping retailers deliver better in-person experiences.

Recent Episodes

Walk into any beauty aisle—or scroll through your feed for five minutes—and it’s clear the industry is obsessed with what’s new. New formulas, new trends, new “rules.” But for many women, especially those who’ve been using makeup for decades, the question isn’t what’s new—it’s what actually works. And increasingly, the answer isn’t coming from the…

For many retail brands, growth today isn’t just about innovation — it’s about keeping pace with customers whose expectations are evolving in real time, led by younger generations who expect brands to reflect their values and show up with cultural relevance. In fact, recent research from MG2 found that the overwhelming majority of Gen Z…

Gen Alpha’s coming of age is reshaping retail, with children playing a more visible role in purchase decisions through early preferences around color, comfort, and self-expression. Research continues to show that kids increasingly influence household purchases, especially in apparel and lifestyle categories, pushing brands to rethink how early identity, confidence, and joy are designed…