Skip to content
‹ Back to IndustriesBusiness Services

How the Right Balance of Sales Channels Means Small Business Recovery

We are not yet living in Mark Zuckerberg’s metaverse, but the lines between brick & mortar and digital strategies are shrinking. Tyler Kern spoke with Laura Adams to gain perspective on how small businesses should seek investments and support to regrow their businesses, and what the right balance of digital sales channels vs. brick &…

This story was produced through MarketScale. See how Business Services teams put it to work with Executive Thought Leadership.

·
Share
How the Right Balance of Sales Channels Means Small Business Recovery

Free workspace

Turn your Business Services expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

We are not yet living in Mark Zuckerberg’s metaverse, but the lines between brick & mortar and digital strategies are shrinking.

Tyler Kern spoke with Laura Adams to gain perspective on how small businesses should seek investments and support to regrow their businesses, and what the right balance of digital sales channels vs. brick & mortar sales should be to build omnichannel resiliency.

More Thoughts from Laura Adams

Most small businesses need business insurance for protection from various risks, such as auto accidents, bodily injury, property damage, and general liability. Without it, paying for any claims could result in devastating financial business losses.

But many small business owners don’t understand the protection or cost of coverage and may be woefully underinsured. Depending on their industry, number of employees, and property owned, they may need multiple types of business insurance.

Insurance companies that take an interest in connecting with and educating small business owners in authentic ways, stand the best chance of earning their business. There are many low-cost ways that insurers can provide valuable information through channels such as social media, email newsletters, and audio podcasts.

Building digital outreach can not only boost brand awareness, but also increase the likelihood of getting new customers who request insurance quotes. Creating engaging and informative content (such as online articles and videos) can ultimately improve search engine optimization (SEO), which allows in-market business owners to quickly find answers to questions and get requested policy quotes. 

For instance, many small businesses may be looking for information about the types of commercial insurance or what a commercial property policy covers. Insurers that show up in online search results and have accurate and helpful information for potential customers are the most likely to win their business. 

Laura Adams, MBA is a personal finance expert with USInsuranceAgents.com.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale

Facebook – facebook.com/marketscale

LinkedIn – linkedin.com/company/marketscale

Your experts belong here

Every story in MarketScale Business Services starts with a company putting its consultants, practice leads, and account teams on the record. Buyers are already reading this topic. The only question is whose experts they find.

Clients hire the firm whose thinking they have already read, which means fewer cold conversations for your partners.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Business Services, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Business Services: are you visible to AI?

Before they reach out, Business Services buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Business Services expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your consultants, practice leads, and account teams into the articles, video, and social content Business Services buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Business Services Insights

The Early Scale: Vecna Automates Tasks As CMS Tightens Enrollment Checks

The Early Scale: Vecna Automates Tasks As CMS Tightens Enrollment Checks

Automation isn't just a buzzword anymore; it's a vital pivot point for industries grappling with labor shortages and efficiency demands. Robots and AI increasingly handle routine tasks, but the broader challenge remains: managing the human tasks left behind. Companies are navigating this transition by integrating human-robot teams, while healthcare leverages AI to improve efficiency in administrative tasks. Meanwhile, the construction industry champions modular building approaches to address labor shortages, especially in tech-heavy manufacturing sectors like semiconductor and battery plants.

  • 01Vecna Robotics coordinates human and robot tasks in logistics to streamline operations and improve efficiency.
  • 02Holland Construction promotes modular construction for semiconductor and battery plants to address a 500,000-worker shortage and streamline timelines and costs.
  • 03Meta is pivoting to enterprise AI in messaging, with platforms poised to transform customer interactions for businesses.

Oct 17, 2026

The Early Scale: Who handles the work automation leaves behind?

The Early Scale: Who handles the work automation leaves behind?

Vecna coordinates worker and robot tasks, Suki is expanding beyond clinical notes, and CMS expects subsidy recovery from Marketplace enrollment cancellations.

  • 01CaseFlow Voice coordinates worker and robot tasks; reported performance gains are vendor claims.
  • 02Suki’s funding supports expansion beyond documentation; funding is not proof of clinical outcomes.
  • 03CMS’s $2.2 billion figure is expected subsidy recovery, not a new spending commitment.

Oct 16, 2026

The $2.2 billion ACA crackdown is a preview for Medicare agents

The $2.2 billion ACA crackdown is a preview for Medicare agents

CMS canceled about 315,000 unauthorized ACA marketplace enrollments covering 760,000 people, expects $2.2 billion in subsidies returned, and froze new agent registration for 2027 until February 1, 2027. Existing agents must reverify through Login.gov or ID.me and will need electronic consumer authorization. A Physicians Mutual speaker says Medicare agents should watch these ACA rules as a model for what could come next.

  • 01CMS canceled about 315,000 unauthorized marketplace enrollments covering more than 760,000 people on August 31, 2026, and expects roughly $2.2 billion in advance premium tax credits returned, against its own estimate that agent noncompliance costs $1.5 billion to $6.6 billion a year.
  • 02Existing agents must reverify identity through Login.gov or ID.me, and electronic consumer authorization is due before open enrollment opens November 1.

Oct 15, 2026

Explore More Business Services Insights

Read more expert perspectives from across Business Services.

Browse Business Services Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Business Services and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512