Skip to content
‹ Back to IndustriesBusiness Services

How the Right Balance of Sales Channels Means Small Business Recovery

We are not yet living in Mark Zuckerberg’s metaverse, but the lines between brick & mortar and digital strategies are shrinking. Tyler Kern spoke with Laura Adams to gain perspective on how small businesses should seek investments and support to regrow their businesses, and what the right balance of digital sales channels vs. brick &…

This story was produced through MarketScale. See how Business Services teams put it to work with Executive Thought Leadership.

Share
How the Right Balance of Sales Channels Means Small Business Recovery

Free workspace

Turn your Business Services expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

We are not yet living in Mark Zuckerberg’s metaverse, but the lines between brick & mortar and digital strategies are shrinking.

Tyler Kern spoke with Laura Adams to gain perspective on how small businesses should seek investments and support to regrow their businesses, and what the right balance of digital sales channels vs. brick & mortar sales should be to build omnichannel resiliency.

More Thoughts from Laura Adams

Most small businesses need business insurance for protection from various risks, such as auto accidents, bodily injury, property damage, and general liability. Without it, paying for any claims could result in devastating financial business losses.

But many small business owners don’t understand the protection or cost of coverage and may be woefully underinsured. Depending on their industry, number of employees, and property owned, they may need multiple types of business insurance.

Insurance companies that take an interest in connecting with and educating small business owners in authentic ways, stand the best chance of earning their business. There are many low-cost ways that insurers can provide valuable information through channels such as social media, email newsletters, and audio podcasts.

Building digital outreach can not only boost brand awareness, but also increase the likelihood of getting new customers who request insurance quotes. Creating engaging and informative content (such as online articles and videos) can ultimately improve search engine optimization (SEO), which allows in-market business owners to quickly find answers to questions and get requested policy quotes. 

For instance, many small businesses may be looking for information about the types of commercial insurance or what a commercial property policy covers. Insurers that show up in online search results and have accurate and helpful information for potential customers are the most likely to win their business. 

Laura Adams, MBA is a personal finance expert with USInsuranceAgents.com.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale

Facebook – facebook.com/marketscale

LinkedIn – linkedin.com/company/marketscale

Your experts belong here

Every story in MarketScale Business Services starts with a company putting its consultants, practice leads, and account teams on the record. Buyers are already reading this topic. The only question is whose experts they find.

Clients hire the firm whose thinking they have already read, which means fewer cold conversations for your partners.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Business Services, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Business Services: are you visible to AI?

Before they reach out, Business Services buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Business Services expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your consultants, practice leads, and account teams into the articles, video, and social content Business Services buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Business Services Insights

The Early Scale: Instacart reports no-markup grocers grew 10 points faster

The Early Scale: Instacart reports no-markup grocers grew 10 points faster

As consumer behaviors shift, businesses must adapt to stay competitive and efficient. Instacart data suggests grocers matching in-store prices grow faster, while digital health funding highlights the growing role of AI in healthcare. Meanwhile, energy import spending on Chinese batteries and grid equipment underscores a move toward integrated energy solutions. Recognizing these trends can help businesses make better strategic decisions and stay ahead of the curve.

  • 01Instacart says grocers matching in-store prices grew 10 points faster than those with online markups; The Shelby Report adds this approach can improve customer retention.
  • 02Digital health companies received $7.4 billion in venture capital funding in the first half of 2026, primarily for AI-driven solutions
  • 03$75 billion spent on Chinese batteries and grid equipment in the first seven months of 2026, surpassing solar equipment at $19.4 billion

Sep 26, 2026

The Early Scale: Dunwoody technical courses, digital health funding and CRM updates

The Early Scale: Dunwoody technical courses, digital health funding and CRM updates

In a dynamic and evolving digital landscape, the education and healthcare sectors are rethinking tech adoption and funding. Hermantown High will use virtual reality for portions of DC Circuits labs in its CTE offerings, while a concentrated $7.4 billion in first-half 2026 venture funding for U.S. digital health highlights AI’s growing influence on medical innovation.

  • 01$7.4 billion in venture capital was invested in U.S. digital health in H1 2026; twenty rounds made up 45% of the total, and funding largely went to AI-driven solutions
  • 02Hermantown High School is using VR for portions of a dual-credit DC Circuits lab starting fall 2026, a use case other districts can evaluate for fit before scaling.
  • 03Salesforce and HubSpot announced AI workflow capabilities that connect CRM data with agents and collaborative tools; availability and cross-department productivity gains aren’t established here.

Sep 25, 2026

The Early Scale: Hermantown High School to add VR to CTE

The Early Scale: Hermantown High School to add VR to CTE

Workplace skill prep and industrial automation are evolving as schools and manufacturers explore new tech. Hermantown High School plans VR in dual-credit CTE courses, while Toyota estimates potential future automation requirements for factories.

  • 01Hermantown High School plans two hybrid dual-credit CTE courses for fall 2026, including a VR component in DC Circuits classes to support immersive learning.
  • 02Toyota estimates factory automation could cost up to 1 trillion yen annually from 2028 and require roughly 400,000 robots, as a planning scenario rather than confirmed spending or deployment.
  • 03KKR's Akrapoint Commercial Capital launches with $350 million to finance vocational assets, trailers, and equipment for businesses.

Sep 24, 2026

Explore More Business Services Insights

Read more expert perspectives from across Business Services.

Browse Business Services Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Business Services and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512