Skip to content
MarketScale
‹ Back to Industries

Retail

Trending Soon: Solving Customers’ Needs and Creating Personalized Shopping Experiences is the Future of Retail

The article discusses the importance for retailers to focus on creating personalized and frictionless shopping experiences for customers. It suggests that doing so can lead to improved customer retention and increased revenue. As the retail landscape evolves, meeting customer needs through personalization and innovation is becoming crucial for success.

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

By Sarah Jarvis · Customer NeedsEagle EyeExperts TalkPersonalized Shopping
Share

Key takeaways

01

Personalized shopping experiences enhance customer retention.

02

Frictionless experiences can boost revenue for retailers.

03

Adapting to customer needs is essential for future retail success.

One way that brands can enhance customer loyalty and increase their sales is by leveraging the growing consumer desire for easy and personalized shopping experiences. In a recent segment of Experts Talk for a roundtable discussion on the present and future state of retail stores, Sarah Jarvis, a Retail Marketing and Loyalty Expert at Eagle Eye, elaborated on just how pivotal the role of a perfectly executed, tailor-made experience is in today’s competitive retail landscape.

Customers are not only requesting more personalized and convenient shopping experiences that just meet their needs. They also want to simplify life’s complexities. In other words, finding retailers that prioritize making their lives easier is of the utmost search.

“… You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B," Jarvis said.

You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B.
— Sarah Jarvis, Retail Marketing and Loyalty Expert at Eagle Eye
Video TranscriptExpand ↓

As we start to close-up here, I wanna look a little bit to the future. I mean, what do you believe considering everything we discussed today, what will be the next big step or trend that's coming up for brick and mortar retail or maybe even I mean, not maybe even challenges, or like what's the upcoming big challenge for brick and mortar and just how should stores prepare to meet it? I mean, is there anything the rest of the retail industry, could learn from, take cues on, and and strategize around from just this mass investment we're seeing in brick and mortar? I think the main thing is that consumers increasingly want the world to be curated for them and to meet their needs. Life is hard, and it's complicated, and it's expensive. And we are expecting that the brands that we wanna part our money with to be able to help us navigate through that. So being able to as Alan says, brilliant execution is everything, and I'm making it sound very easy. But you've gotta be able to execute that genuinely one to one experience where you are being served in a way that makes your life easier and makes it easier for you to spend your money with retailer a versus retailer b. Because they're solving your problems, they're reducing your friction, and they're they're giving you what you want. I think it's not one small thing, but that's where I'd see it heading.

About the author

SJ
Sarah Jarvis

New to MarketScale?

MarketScale is the platform Retail companies use to turn their own experts into content like this. Want the short overview?

Free workspace

You just read one expert. Imagine publishing your whole team.

This article was produced through MarketScale. Create a free workspace and turn your own team's expertise into articles, video, and social posts. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Retail Insights

B2B ecommerce pulse: AI agents, marketplace expansion, and digital investment drive mid-2026 momentum

B2B ecommerce pulse: AI agents, marketplace expansion, and digital investment drive mid-2026 momentum

B2B ecommerce is accelerating into the second half of 2026, driven by concrete AI deployments, marketplace expansions, and measurable gains from digital investment. The global B2B ecommerce market reached $20.4 trillion in 2024 and is forecast to hit $36.1 trillion by 2031, providing the macro backdrop for a string of notable mid-year developments. Kawasaki Engines USA's reported 500% average-order-value increase and Global Industrial's 9.2% Q1 sales growth illustrate the real-world stakes of getting digital infrastructure right.

  • 01Kawasaki Engines USA reported a 500% increase in average order value through its B2B ecommerce channel, according to Digital Commerce 360's coverage of Salesforce Connections 2026.
  • 02The global B2B ecommerce market reached $20.4 trillion in 2024 and is projected to reach $36.1 trillion by 2031, per Grand View Research via Creatuity.
  • 0372% of organizations reported adopting AI in at least one business function in 2025, up from 55% in 2023, according to McKinsey's State of AI report.

Jun 18, 2026

Zero-click commerce arrives: AI agents set to intermediate $15 trillion in B2B purchases by 2028

Zero-click commerce arrives: AI agents set to intermediate $15 trillion in B2B purchases by 2028

Gartner predicts that AI agents will intermediate $15 trillion in B2B purchases by 2028. As a result, businesses will need to reconsider their approaches to data management, discovery, and digital infrastructure. This shift indicates a significant transformation in how B2B transactions are conducted using AI technology.

  • 01AI agents will manage $15 trillion in B2B purchases by 2028.
  • 02Businesses must revamp data, discovery, and digital infrastructure.
  • 03AI technology is changing the landscape of B2B transactions.

Jun 17, 2026

Zero-click commerce: AI agents set to intermediate $15 trillion in B2B purchases by 2028

Zero-click commerce: AI agents set to intermediate $15 trillion in B2B purchases by 2028

A Gartner projection cited by commercetools places $15 trillion in B2B purchases under AI agent mediation by 2028, pushing procurement entirely past the traditional vendor storefront. Adobe Digital Insights data shows AI-referred traffic already converts 42% more often than non-AI visits as of March 2026 — a full reversal from a year earlier. Together, the figures signal that agentic and AI-assisted commerce have moved from pilot phase to structural infrastructure priority for B2B organizations.

  • 01Gartner forecasts AI agents will intermediate $15 trillion in B2B purchases by 2028, according to commercetools — compressing the timeline for commerce infrastructure upgrades.
  • 02Adobe Digital Insights found that AI-referred traffic converted 42% more often than non-AI traffic in March 2026, reversing a trend from just one year prior.
  • 03Only 18% of B2B companies describe their AI commerce maturity as 'advanced,' according to Boston Consulting Group, leaving most organizations exposed to fast-moving competitors.

Jun 17, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

About the Expert

SJ
Sarah Jarvis