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Trending Soon: Solving Customers’ Needs and Creating Personalized Shopping Experiences is the Future of Retail

Retailers who master personalized, frictionless experiences gain a competitive edge in customer retention and revenue growth

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By Sarah Jarvis · Customer NeedsEagle EyeExperts TalkPersonalized Shopping
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Key takeaways

01

Personalized shopping experiences enhance customer retention.

02

Frictionless experiences can boost revenue for retailers.

03

Adapting to customer needs is essential for future retail success.

One way that brands can enhance customer loyalty and increase their sales is by leveraging the growing consumer desire for easy and personalized shopping experiences. In a recent segment of Experts Talk for a roundtable discussion on the present and future state of retail stores, Sarah Jarvis, a Retail Marketing and Loyalty Expert at Eagle Eye, elaborated on just how pivotal the role of a perfectly executed, tailor-made experience is in today’s competitive retail landscape.

Customers are not only requesting more personalized and convenient shopping experiences that just meet their needs. They also want to simplify life’s complexities. In other words, finding retailers that prioritize making their lives easier is of the utmost search.

“… You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B," Jarvis said.

You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B.
— Sarah Jarvis, Retail Marketing and Loyalty Expert at Eagle Eye
Video TranscriptExpand ↓

As we start to close-up here, I wanna look a little bit to the future. I mean, what do you believe considering everything we discussed today, what will be the next big step or trend that's coming up for brick and mortar retail or maybe even I mean, not maybe even challenges, or like what's the upcoming big challenge for brick and mortar and just how should stores prepare to meet it? I mean, is there anything the rest of the retail industry, could learn from, take cues on, and and strategize around from just this mass investment we're seeing in brick and mortar? I think the main thing is that consumers increasingly want the world to be curated for them and to meet their needs. Life is hard, and it's complicated, and it's expensive. And we are expecting that the brands that we wanna part our money with to be able to help us navigate through that. So being able to as Alan says, brilliant execution is everything, and I'm making it sound very easy. But you've gotta be able to execute that genuinely one to one experience where you are being served in a way that makes your life easier and makes it easier for you to spend your money with retailer a versus retailer b. Because they're solving your problems, they're reducing your friction, and they're they're giving you what you want. I think it's not one small thing, but that's where I'd see it heading.

About the author

SJ
Sarah Jarvis

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About the Expert

SJ
Sarah Jarvis