Skip to content
MarketScale
‹ Back to IndustriesRetail

Trending Soon: Solving Customers’ Needs and Creating Personalized Shopping Experiences is the Future of Retail

The article discusses the importance for retailers to focus on creating personalized and frictionless shopping experiences for customers. It suggests that doing so can lead to improved customer retention and increased revenue. As the retail landscape evolves, meeting customer needs through personalization and innovation is becoming crucial for success.

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

By Sarah Jarvis · Customer NeedsEagle EyeExperts TalkPersonalized Shopping
Share

Key takeaways

01

Personalized shopping experiences enhance customer retention.

02

Frictionless experiences can boost revenue for retailers.

03

Adapting to customer needs is essential for future retail success.

One way that brands can enhance customer loyalty and increase their sales is by leveraging the growing consumer desire for easy and personalized shopping experiences. In a recent segment of Experts Talk for a roundtable discussion on the present and future state of retail stores, Sarah Jarvis, a Retail Marketing and Loyalty Expert at Eagle Eye, elaborated on just how pivotal the role of a perfectly executed, tailor-made experience is in today’s competitive retail landscape.

Customers are not only requesting more personalized and convenient shopping experiences that just meet their needs. They also want to simplify life’s complexities. In other words, finding retailers that prioritize making their lives easier is of the utmost search.

“… You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B," Jarvis said.

You’ve gotta be able to execute that genuinely one-to-one experience, where you are being served in a way that makes your life easier and makes it easier for you to spend your money with Retailer A versus Retailer B.
— Sarah Jarvis, Retail Marketing and Loyalty Expert at Eagle Eye

Video TranscriptExpand ↓

As we start to close-up here, I wanna look a little bit to the future. I mean, what do you believe considering everything we discussed today, what will be the next big step or trend that's coming up for brick and mortar retail or maybe even I mean, not maybe even challenges, or like what's the upcoming big challenge for brick and mortar and just how should stores prepare to meet it? I mean, is there anything the rest of the retail industry, could learn from, take cues on, and and strategize around from just this mass investment we're seeing in brick and mortar? I think the main thing is that consumers increasingly want the world to be curated for them and to meet their needs. Life is hard, and it's complicated, and it's expensive. And we are expecting that the brands that we wanna part our money with to be able to help us navigate through that. So being able to as Alan says, brilliant execution is everything, and I'm making it sound very easy. But you've gotta be able to execute that genuinely one to one experience where you are being served in a way that makes your life easier and makes it easier for you to spend your money with retailer a versus retailer b. Because they're solving your problems, they're reducing your friction, and they're they're giving you what you want. I think it's not one small thing, but that's where I'd see it heading.

About the author

SJ
Sarah Jarvis

Retail: are you visible to AI?

Before they reach out, Retail buyers ask AI engines which vendors to trust. See how AI describes your company today, and where competitors show up instead.

Free workspace

You just read one expert. Imagine publishing your whole team.

This article was produced through MarketScale. Create a free workspace and turn your own team's expertise into articles, video, and social posts. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Retail Insights

Inktel outlines four-layer contact center model for retail and ecommerce operators

Inktel outlines four-layer contact center model for retail and ecommerce operators

Inktel has developed a four-layer contact center model specifically designed for retail and ecommerce operators. This model integrates contact center workflows with order lifecycle stages, SLA tiers, and risk controls during fulfillment. The solution aims to enhance efficiency and effectiveness in managing customer interactions throughout the order process.

  • 01Inktel introduces a four-layer contact center model for retail and ecommerce.
  • 02The model integrates with order lifecycle stages and SLA tiers.
  • 03It aims to improve efficiency in customer interaction management during fulfillment.

Jul 15, 2026

Marketplace dominance and mobile growth are reshaping enterprise e-commerce strategy

Marketplace dominance and mobile growth are reshaping enterprise e-commerce strategy

Marketplaces are becoming the top channel for nearly half of brands, with mobile commerce playing a significant role in the growth of online spending. These trends are reshaping enterprise e-commerce strategies. Companies are focusing more on enhancing their marketplace presence and optimizing for mobile consumers.

  • 01Marketplaces are considered the top channel by almost half of brands.
  • 02Mobile commerce is rapidly increasing its share of online spending.
  • 03Enterprise e-commerce strategies are evolving based on marketplace and mobile trends.

Jul 14, 2026

Central and Eastern Europe's €124B e-commerce market is drawing enterprise attention as growth outpaces the West

Central and Eastern Europe's €124B e-commerce market is drawing enterprise attention as growth outpaces the West

The e-commerce market in Central and Eastern Europe (CEE) has reached €124 billion and is growing faster than the market in Western Europe. This rapid expansion presents opportunities for enterprises to establish themselves in the supply chain and platform sectors within the region. The growth underscores the potential for significant market influence if businesses act swiftly.

  • 01CEE e-commerce market valued at €124 billion.
  • 02Growth rate in CEE outpaces Western Europe.
  • 03Opportunities arise in supply chain and platform establishment.

Jul 14, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

About the Expert

SJ
Sarah Jarvis

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Retail and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512