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Designed for retail leaders, Retail Refined dives deep into exploring the future of the consumer and in-store experiences. Challenging the norm, host Melissa Gonzalez investigates what will define the next decade of retail, disruption that lies ahead and the key factors influencing change through curated conversations with some of the biggest names in retail and retail technology.

MarketScale

Retail

Urban Outfitters is Shaping the Future of Retail with Gen Z and Gen Alpha in Mind

October 15, 2024
Future of Retail
Gen Alpha
Gen Z
retail trends
+more
Melissa Gonzalez

 

The retail landscape is rapidly evolving, and Urban Outfitters is stepping up to meet the challenges of reaching both Gen Z and the emerging Gen Alpha. Gen Z, a generation coming of age amid social and technological shifts, is the first to begin their adult lives in a post-pandemic world. They crave individuality but also a strong sense of community. Urban Outfitters is on a mission to bridge these needs, while also preparing to serve Gen Alpha, a younger cohort that is already exhibiting similar yet more tech-savvy behaviors.

How can a retail brand stay relevant to two distinct, yet interconnected, generations?

On the latest episode of Retail Refined by MarketScale, host Melissa Gonzalez talks with Shea Jensen, President of Urban Outfitters, about how the brand is innovating to cater to both generations. From experiential marketing to community-building initiatives, Jensen shares insights from her vast retail experience, discussing how Urban Outfitters is staying ahead of the curve as they prepare for Gen Alpha’s entry into the retail world.

Key conversation points:

  • Urban Outfitters’ Spaceshift initiative: How immersive, multifunctional sanctuaries are designed to meet Gen Z’s desire for individuality and community, while also engaging the future Gen Alpha audience.
  • The rise of experiential retail: In-store concerts, local partnerships, and college-centric strategies that resonate with both current Gen Z shoppers and the emerging Gen Alpha demographic.
  • Preparing for Gen Alpha: Jensen discusses how Urban Outfitters is strategically evolving to meet the needs of this digitally native, highly informed generation.

Shea Jensen is the President of Urban Outfitters. With a 30-year career in retail, including senior roles at Nordstrom, Good American, and Press Juicery, Jensen is a leader in customer experience and retail innovation. She has been recognized by the Women in Retail Leadership Circle and the National Retail Federation for her forward-thinking contributions to the industry.

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