Shorts – Visual Matrix
In the hospitality industry, where service and empathy are essential, leadership must go beyond managing tasks—it must focus on understanding people. A manager’s true strength is revealed not just in achieving efficiency, but in seeing beyond surface behaviors to uncover the humanity behind them. When team members struggle, it’s easy to label them as problems…
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Hospitality
What do you love most about working in hospitality?
In the ever-evolving world of hospitality, staying ahead means more than offering a clean room and a warm smile—it’s about anticipating needs before guests even arrive. Successful hoteliers know their communities as well as they know their front desks, tapping into local events, visitor bureaus, and industry meetups to stay in the loop. This blend…
Hospitality
How do you handle customer feedback?
In the hospitality industry, feedback isn’t just a formality—it’s the cornerstone of growth. As travel trends shift and guest expectations evolve, hotels must do more than simply offer a place to sleep; they must deliver experiences worth remembering. This means embracing every piece of guest feedback, not as criticism, but as insight into how to…
Hospitality
Empower Your People
In an era where automation and efficiency often eclipse the human element, the hospitality industry stands at a crossroads. Once known for its warmth and service-centric ethos, it now grapples with a shrinking talent pool that truly understands the value of genuine hospitality. The challenge isn’t just about finding people—it’s about finding the right people,…
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Episode 5 Promo: There Are No Bad Robots, Only Bad Owners
What really makes or breaks a robotics deployment? Spoiler: it’s not the robot. In the fifth episode of Robot vs. Wild, Vecna Robotics’ Chief Marketing Officer Josh Kivenko and Customer Success Manager Ty LaFramboise reveal why successful automation is less about machines—and more about mindset. From aligning corporate goals with floor-level operations, to helping teams adjust to new…
The DisruptED World of Financial Services with Industry Titan Jerry Wagner
Because this is an era now defined by economic whiplash, algorithmic finance, and global uncertainty, the investment world is increasingly more volatile than before. As inflationary pressures, geopolitical tensions, and trade policies create even further chaos into markets, the stakes for both advisors and investors have heightened. According to data on the Cboe Volatility…
Episode 6 Promo: Behind Every Great Robot Is a Strong Human
In the sixth episode of Robot vs. Wild, Vecna Robotics’ Chief Marketing Officer Josh Kivenko sits down with Nikki Slaughter, Director of Post-Deployment Operations, to shine a light on the real people behind autonomous operations. They explore the critical role of Vecna’s 24/7 remote support team—comparing them to a Formula One pit crew—constantly monitoring…
Debt-Free and Results-First: ACE Is Rewriting the Rules of Higher Ed
As student loan debt surpasses $1.7 trillion nationwide, cracks in the traditional higher education model are becoming increasingly difficult to ignore. Meanwhile, the American College of Education is quietly operating with an approach that flies in the face of convention, where 85% of its students graduate debt-free. What does it take to build a…
