Shorts – Visual Matrix
In the hospitality industry, where service and empathy are essential, leadership must go beyond managing tasks—it must focus on understanding people. A manager’s true strength is revealed not just in achieving efficiency, but in seeing beyond surface behaviors to uncover the humanity behind them. When team members struggle, it’s easy to label them as problems…
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Hospitality
What do you love most about working in hospitality?
In the ever-evolving world of hospitality, staying ahead means more than offering a clean room and a warm smile—it’s about anticipating needs before guests even arrive. Successful hoteliers know their communities as well as they know their front desks, tapping into local events, visitor bureaus, and industry meetups to stay in the loop. This blend…
Hospitality
How do you handle customer feedback?
In the hospitality industry, feedback isn’t just a formality—it’s the cornerstone of growth. As travel trends shift and guest expectations evolve, hotels must do more than simply offer a place to sleep; they must deliver experiences worth remembering. This means embracing every piece of guest feedback, not as criticism, but as insight into how to…
Hospitality
Empower Your People
In an era where automation and efficiency often eclipse the human element, the hospitality industry stands at a crossroads. Once known for its warmth and service-centric ethos, it now grapples with a shrinking talent pool that truly understands the value of genuine hospitality. The challenge isn’t just about finding people—it’s about finding the right people,…
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Exploring the Intersection of Board Governance, Community Engagement and Creativity with Ann Margolin
Behind every city vote, hospital budget or zoning decision is a leader navigating tough, often conflicting priorities. Right now, public leaders are operating in an environment of rising healthcare costs, workforce shortages and heightened community expectations—especially within safety-net systems that collectively provide billions in uncompensated care each year. The stakes are real—they affect patients…
Workforce Alignment, and the New Blueprint for Career-Connected Learning Ecosystems
Workforce shortages, shifting federal and state policy, and rising skepticism about the return on investment of a traditional four-year degree have pushed career-connected learning to the forefront of education reform. According to the U.S. Bureau of Labor Statistics, overall employment is expected to increase by nearly 4.7 million jobs between 2022 and 2032, with…
AI Is Reshaping Hiring Strategy And Critical Roles Are Shifting to Permanent Talent
Artificial intelligence is no longer a future-state discussion—it’s a present-day leadership priority. As enterprises accelerate the adoption of generative AI and automation tools, hiring strategies are evolving alongside broader business transformation. According to McKinsey’s 2025 State of AI report, 88% of organizations now report using AI in at least one business function, underscoring how…
Resilience, Reinvention, and the Relentless Pursuit of Growth: Larry North’s Journey from Fitness Icon to Private Equity Leader
Entrepreneurship is being glamorized in real time. Social media highlights overnight wins, AI tools promise instant scale, and private equity is reshaping industries at a rapid clip. Yet behind every “success story” is something far less flashy: failure, adaptability, and the discipline to keep going when life hits hard. According to the U.S. Bureau…
