Shorts – Visual Matrix
In the hospitality industry, where service and empathy are essential, leadership must go beyond managing tasks—it must focus on understanding people. A manager’s true strength is revealed not just in achieving efficiency, but in seeing beyond surface behaviors to uncover the humanity behind them. When team members struggle, it’s easy to label them as problems…
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Hospitality
What do you love most about working in hospitality?
In the ever-evolving world of hospitality, staying ahead means more than offering a clean room and a warm smile—it’s about anticipating needs before guests even arrive. Successful hoteliers know their communities as well as they know their front desks, tapping into local events, visitor bureaus, and industry meetups to stay in the loop. This blend…
Hospitality
How do you handle customer feedback?
In the hospitality industry, feedback isn’t just a formality—it’s the cornerstone of growth. As travel trends shift and guest expectations evolve, hotels must do more than simply offer a place to sleep; they must deliver experiences worth remembering. This means embracing every piece of guest feedback, not as criticism, but as insight into how to…
Hospitality
Empower Your People
In an era where automation and efficiency often eclipse the human element, the hospitality industry stands at a crossroads. Once known for its warmth and service-centric ethos, it now grapples with a shrinking talent pool that truly understands the value of genuine hospitality. The challenge isn’t just about finding people—it’s about finding the right people,…
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Allowing Purpose to Lead: Adrienne Mageors on Building a Career Grounded in Inclusion and Community Impact
Sometimes, purpose finds you when you least expect it. For Adrienne Mageors, it came in the form of a question she couldn’t ignore—one that pulled her out of corporate marketing and into a life of service and inclusion. What began as a career pivot became something bigger: a mission to build spaces where every…
The New Playbook for College ROI: Podium Education’s Scalable Model for Real-World Learning
The debate around the return on investment (ROI) of a four-year degree has reached a fever pitch. As tuition costs rise and employers question the value of traditional credentials, higher education leaders are rethinking how to make college more career-relevant. Experiential learning—work-based and project-based education embedded within curricula—is emerging as one of the most promising…
Heating Up the HVAC Industry: Closing the Gaps in Mentorship, Training, and Trust with Joshua Griffin
A rapidly changing HVAC industry is being shaped by refrigerant shortages, a deepening labor gap, and shifting expectations from homeowners. With refrigerant regulations evolving and long-trusted standards like R410A being phased out, contractors and technicians are navigating not only technical complexity, but also a growing need to rebuild trust and transparency with customers. The…
Redefining Talent Solutions in the AI Era: Soft Skills, Purpose, and Flexibility at the Center of Career Growth
As careers become less linear and more purpose-driven, workers are increasingly drawn to environments that value adaptability, culture fit, and soft skills for career growth. These capabilities are proving just as critical as technical expertise, especially as AI, remote work, and flexible paths reshape the labor market. According to McKinsey, 70 percent of workers…
