Shorts – Visual Matrix
In the hospitality industry, where service and empathy are essential, leadership must go beyond managing tasks—it must focus on understanding people. A manager’s true strength is revealed not just in achieving efficiency, but in seeing beyond surface behaviors to uncover the humanity behind them. When team members struggle, it’s easy to label them as problems…
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Hospitality
What do you love most about working in hospitality?
In the ever-evolving world of hospitality, staying ahead means more than offering a clean room and a warm smile—it’s about anticipating needs before guests even arrive. Successful hoteliers know their communities as well as they know their front desks, tapping into local events, visitor bureaus, and industry meetups to stay in the loop. This blend…
Hospitality
How do you handle customer feedback?
In the hospitality industry, feedback isn’t just a formality—it’s the cornerstone of growth. As travel trends shift and guest expectations evolve, hotels must do more than simply offer a place to sleep; they must deliver experiences worth remembering. This means embracing every piece of guest feedback, not as criticism, but as insight into how to…
Hospitality
Empower Your People
In an era where automation and efficiency often eclipse the human element, the hospitality industry stands at a crossroads. Once known for its warmth and service-centric ethos, it now grapples with a shrinking talent pool that truly understands the value of genuine hospitality. The challenge isn’t just about finding people—it’s about finding the right people,…
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Busting Imposter Syndrome Through Presence, Community, and the Power of Delegation
Many of us know the feeling: you rack up accomplishments, hit the milestones you once dreamed of, and still there’s a quiet voice asking, “Am I really good enough?” Imposter syndrome has a way of showing up even in our strongest moments, often right when we’re stepping into new opportunities or chapters of growth. And…
Breaking Down the New National Behavioral Threat Assessment Report
School Safety Today podcast, presented by Raptor Technologies. In this episode of School Safety Today, host Dr. Amy Grosso interviews guest expert Will Durgin to discuss the newly released Behavioral Threat Assessment and Management (BTAM) Report from the National Threat Assessment Center and Homeland Security. They explore how this report differs from previous NTAC…
HVAC Safety Reform with Fallon Dyle: Rethinking Chemical Practices and Tackling Hidden Health Hazards in the Field
As HVAC systems evolve and health concerns take center stage, the industry is being forced to reckon with more than just performance specs. A growing threat from resilient biofilms, coupled with widespread misinformation about chemical cleaners like bleach, is pushing technicians and manufacturers to reexamine how they approach safety and maintenance. Reports have emerged…
How an Underdog Mindset, Creative Discipline, and People-First Leadership Helped Cecil Cross Build Lasting Professional Equity
More and more, the creative journey looks less like a straight line and more like a series of pivots, setbacks, and surprising new opportunities. As layoffs, industry shifts, and unpredictable career turns reshape what a “typical” creative path looks like, many professionals are being pushed to turn uncertainty into momentum. Many are asking how to…
