A Look at the State of UCaaS Today


Kameron Olsen, VP of Business Development for UCaaS at Telarus, dropped by the software and technology podcast to discuss the current role of UCaaS (unified communications as a service) in business today and which industries can most benefit from it. Olsen is known as the UCaaS guru due to his many years of experience with this offering.

Although offerings evolved and changed over time, Olsen said there is now a defined separation of UCaaS into five main components: video conferencing, telephony, collaboration tools, integrating everything into a single pane of glass, and a robust contact center functionality. Artificial intelligence is also becoming an additional layer on top of all this.

If businesses were slow in the past to realize the myriad benefits of UCaaS as a total solution, the recent pandemic, and the necessity to operate differently, bring the reality home.

“With recent economic trends and the way things are going, people are coming to us and asking for UCaaS,” Olsen said.

The trend of moving to UCaas is cost savings. Olsen noted many companies look at the monthly cost of UCaaS and see it as a bit more expensive than their monthly phone bill.

But, once they consider all of the other cost benefits a total solution provides, these companies realize UCaaS delivers more services at a lower total cost.

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