Field Focus: Field Service Innovation at the Edge
For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers and help solve their problems.
Because these people are so essential to the success of a field service organization, it’s imperative to provide them with the right tools to do their job. And that’s where field service innovation at the edge comes in.
Here to discuss this topic in greater detail with host Mike Pandl is Kelly Stretz and Matthew Guth.
Stretz is MSI Data’s Manager of Customer Success, making sure that MSI’s customers continue to get value out of the services that the organization provides. Guth, MSI’s Vice President of Development, leads the development QA and DevOps teams that build, test and deploy new software to the cloud and mobile applications that MSI’s customers and technicians use.
The edge is “a little different from working remotely,” Stretz said. “The edge is a company’s field team, not their home office. It’s their technicians on the move. They’re very mobile, and really it’s what makes field service so unique.”
“Technicians out in the field need to be self-sufficient,” Guth said. “We need to enable them not only with software, but with mobile devices and all of their capabilities, and enable that communication between the service organization’s staff and their customers.”
Implementing new tools to improve communication and transparency between technicians and customers is key to a field service organization’s success.
For the latest expert insights, trends, and best practices to improve the productivity of your field workforce, make sure to listen to the rest of the Field Focus podcast on MSI Data’s website and subscribe on Apple Podcasts and Spotify.
Follow us on social media for the latest updates in B2B!
Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Latest
The Potential of COW Water Reuse in Dairy Industry Shows Promise for System Management and Plant Maintenance
For the latest episode of ChemAqua’s Water Solutions podcast, the focus was on an innovative approach to water conservation in the dairy industry. The show examined the potential of reusing Condensate of Whey (COW) water, a byproduct of dairy processing, and highlighted some of its economic and environmental benefits. Hosted by Dani Waddell, the informative […]
Best Practices for Implementing Venue Management Software into FECs
The implementation of venue management software is a pivotal step for businesses in the entertainment and leisure industry. Kalyn New from Roller Software shared her expertise on this subject in a soundbite from the International Association of Amusement Parks and Attractions Expo (IAAPA). Her insights focus on two main aspects: scalability and integration. New underscores […]
Closing the Loop: Our Sustainable Commitment to Circular Economy
This video focuses on EcoLOK4, a groundbreaking product by CONTROLTEK that exemplifies innovation in sustainability. It highlights the process of transforming landfill waste into new deposit bags, with 90% of each bag’s material being repurposed trash. This initiative not only reduces waste but also closes the sustainability loop, demonstrating CONTROLTEK’s commitment to environmentally friendly […]