Articles by tag: customer service
Teach For America Today: Not Your Parents’ TFA
Teach For America (TFA) started with an idea in 1989 by Wendy Kopp. The TFA formally launched in 1990 with a mission to provide all children in America with an excellent education. More than thirty-three years later, TFA is continually improving itself by expanding its network and resources with initiatives like TFA’s Reinvention Lab. […]
‘Everything Everywhere All At Once’ Reminds Scientists and Metaphysicians That Researching the Multiverse Has Important Thematic Fundamentals
The multiverse theory has been the subject of scientific research and philosophical debate for decades. It is a theory that suggests the existence of multiple universes beyond our own, each with its own unique physical laws and properties. Along with the recent phase of the Marvel Cinematic Universe, 2023’s Best Picture-winning film Everything Everywhere All […]
Adapting the SLR Magic of Anamorphic Filmmaking to the Panasonic Lumix Ecosystem Creates Endless Filmmaking Possibilities
The Panasonic Lumix System revolutionized independent filmmaking through the convergence of a handheld DSLR style body, larger than video camera sensors for a narrow depth of field, and the versatility and utility of interchangeable lenses. By being mirrorless and with the use of adapters, a broad gamut of vintage and modern lenses became available for […]
Should More Companies Deploy Large Language Models as a Customer Service Tool?
So much of customer service is just anticipating customers needs. Businesses need to know when clients need more information, when their needs will increase, and what issues will arise along the way. It is in this very anticipation, this proactivity, that large language models and generative AI like GPT-3 shine. At its most basic, all […]
Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023
The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important […]
Service Bots: The New Solution to a Labor Shortage?
Every one of us has, at some point or another, experienced the dreaded “let me put you on hold” when attempting to speak to customer service. Well, that may no longer be an issue in the future, as video and voice AI shopping and service assistance for brands and enterprises are rolling out. With […]
USDOT Forces Airlines to Fix Flight Cancellation Policies. Will Changes Improve Customer Service?
After a summer of flight cancellations, flight delays and post-pandemic disruptions, the U.S Department of Transportation (USDOT) finally issued an ultimatum to airlines in light of its recent Air Travel Consumer Report (ATCR). The report put into perspective an alarming trend that travelers, flight staff and industry analysts have been aware of for months if […]
The Importance of Climate Control for Poultry Farmers in Texas
In this episode, Tyler Kern talks with Heidi Hudson co-owner of Hudson Farms. They discuss the importance of climate control for poultry farmers in the hot state of Texas. Hudson’s background is in poultry science, and her husband is a third-generation poultry farmer. They worked alongside his father for three years on his farm before […]
FlowCast: A Fast Track to Supply Valves
The well-publicized, recent and ongoing supply shortage of a wide range of materials is leading many manufacturers to postpone or reschedule projects, effectively leaving them on the table. But Red Point Alloys BV’s’ (RPA) success in overcoming that obstacle with that company’s focal product, supply valves, is a feat that — according to General […]
Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive
Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]
Leveraging Technology To Meet Customer Needs
The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to thrive in their sectors. Trillium is one of those companies thriving. On this episode of FlowCast by Trillium Flow Technologies, Host Hilary Kennedy […]
Will Flexible Work be a Permanent Part of the Retail Landscape?
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. Flexible work schedules and work-life balance were a thing before the pandemic, but COVID-19 accelerated the […]