Articles by tag: customer service
Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…
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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It
The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term,…
DigiTech
DigiTech: Service in Review
The Service in Review video shows recorded but not pre-arranged, zoom calls directly to our customers. In these calls we asked them, “How are we doing? Their answers were as we expected, “you guys are doing great, don’t change a thing!” Give this one a watch and listen to all the things they had to…
Articles
Should More Companies Deploy Large Language Models as a Customer Service Tool?
So much of customer service is just anticipating customers needs. Businesses need to know when clients need more information, when their needs will increase, and what issues will arise along the way. It is in this very anticipation, this proactivity, that large language models and generative AI like GPT-3 shine. At its most basic, all…
Articles
Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023
The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important…
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VCC: 35 Years of Building Legacies, Adapting to Challenges, and Delivering Excellence
Celebrating 35 years in business, VCC has thrived on innovation, adaptability, and strong relationships. From its humble beginnings in 1987 with a disciplined business model, VCC has grown into a reputable construction company, delivering excellence and leaving an indelible legacy. What sets VCC apart is not just the great projects they’ve built nationwide, but…
2022 - Past Episodes
Service Bots: The New Solution to a Labor Shortage?
Every one of us has, at some point or another, experienced the dreaded “let me put you on hold” when attempting to speak to customer service. Well, that may no longer be an issue in the future, as video and voice AI shopping and service assistance for brands and enterprises are rolling out. With…