Articles by tag: customer service

Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It

  The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and Read more


navigating healthcare’s competitive landscape
From Athlete To Executive: Navigating Healthcare’s Competitive Landscape
September 28, 2023

Navigating healthcare’s competitive landscape requires innovative solutions addressing care quality and affordability. CapExpert is a game-changer in outpatient healthcare. It enhances asset management, ensuring the best care for patients. Luke Johnson, Co-Founder and CEO of CapExpert, spoke with Highway to Health’s David Kemp on how CapExpert enhances asset management, bridging visibility gaps and streamlining […]

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How do Noise-Canceling Microphones Work?
September 28, 2023

Have you ever wondered how noise-canceling microphones work? This brief product video from Icom provides the answer. Icom’s advanced F7000 Series P25 radios, along with select IDAS models like the F3400D boast cutting-edge noise-canceling microphone technology. Icom achieves noise canceling through the AMBE+2 vocoder, distinguishing between speech and background noise, converting the former into […]

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GSOC/CSOC experts
The SOC Landscape is Seeing a Gradual Change as Professionals Pivot from GSOC to CSOC
September 27, 2023

Professionals from the GSOC environment are moving over to the CSOC landscape, and this is a very noticeable change and sign of the SOC industry’s evolution. The transition unveils an unprecedented layer of similarities and experiences, clarified by the willingness to be the learner in the room. As the world moves toward navigating […]

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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It
July 14, 2023

The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term, […]

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DigiTech: Service in Review
April 18, 2023

The Service in Review video shows recorded but not pre-arranged, zoom calls directly to our customers. In these calls we asked them, “How are we doing? Their answers were as we expected, “you guys are doing great, don’t change a thing!” Give this one a watch and listen to all the things they had to […]

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Should More Companies Deploy Large Language Models as a Customer Service Tool?
February 23, 2023

So much of customer service is just anticipating customers needs. Businesses need to know when clients need more information, when their needs will increase, and what issues will arise along the way. It is in this very anticipation, this proactivity, that large language models and generative AI like GPT-3 shine. At its most basic, all […]

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Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023
February 16, 2023

The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important […]

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VCC: 35 Years of Building Legacies, Adapting to Challenges, and Delivering Excellence
January 1, 2023

Celebrating 35 years in business, VCC has thrived on innovation, adaptability, and strong relationships. From its humble beginnings in 1987 with a disciplined business model, VCC has grown into a reputable construction company, delivering excellence and leaving an indelible legacy. What sets VCC apart is not just the great projects they’ve built nationwide, but […]

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Service Bots: The New Solution to a Labor Shortage?
November 21, 2022

Every one of us has, at some point or another, experienced the dreaded “let me put you on hold” when attempting to speak to customer service. Well, that may no longer be an issue in the future, as video and voice AI shopping and service assistance for brands and enterprises are rolling out. With […]

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USDOT Forces Airlines to Fix Flight Cancellation Policies. Will Changes Improve Customer Service?
September 16, 2022

After a summer of flight cancellations, flight delays and post-pandemic disruptions, the U.S Department of Transportation (USDOT) finally issued an ultimatum to airlines in light of its recent Air Travel Consumer Report (ATCR).  The report put into perspective an alarming trend that travelers, flight staff and industry analysts have been aware of for months if […]

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The Importance of Climate Control for Poultry Farmers in Texas
August 11, 2022

In this episode, Tyler Kern talks with Heidi Hudson co-owner of Hudson Farms. They discuss the importance of climate control for poultry farmers in the hot state of Texas. Hudson’s background is in poultry science, and her husband is a third-generation poultry farmer. They worked alongside his father for three years on his farm before […]

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FlowCast: A Fast Track to Supply Valves
January 31, 2022

The well-publicized, recent and ongoing supply shortage of a wide range of materials is leading many manufacturers to postpone or reschedule projects, effectively leaving them on the table. But Red Point Alloys BV’s’ (RPA) success in overcoming that obstacle with that company’s focal product, supply valves, is a feat that — according to General […]

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