Articles by tag: customer service

Service Bots: The New Solution to a Labor Shortage?

service
   Every one of us has, at some point or another, experienced the dreaded "let me put you on hold" when attempting to speak to customer service. Well, that may no longer Read more

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Data Privacy Lawsuits Sweeping the Healthcare and Tech Sectors and What They Mean for the Industry
December 7, 2022

Data privacy lawsuits have rapidly increased in the healthcare and technology sectors in recent years, in part due to the increasing demand for access to sensitive medical data as well as the emergence of innovative products and services that rely on personal information. Since these attacks have occurred, companies have been forced to rethink […]

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Legalized Sports Betting Could Benefit the US Economy
December 7, 2022

Sports betting has continued to explode in the U.S. despite the reticence of many states to legalize the practice. One of the benefits cited by proponents of legalized sports betting is the tax revenue that states are able to collect. A recent piece in D Magazine analyzed just how much a state like Texas […]

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Will the Thanksgiving Holiday Weekend Revenue Continue Through the Rest of the Holiday Season?
December 7, 2022

This year, retailers kicked off the holiday season early with deals beginning prior to Thanksgiving weekend. The encouragement from retailer sales to have consumers begin their holiday shopping early, has made some impact with this year breaking record revenue over the Thanksgiving holiday weekend. The Black Friday and Cyber Monday sales prove positive in predicting […]

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Service Bots: The New Solution to a Labor Shortage?
November 21, 2022

Every one of us has, at some point or another, experienced the dreaded “let me put you on hold” when attempting to speak to customer service. Well, that may no longer be an issue in the future, as video and voice AI shopping and service assistance for brands and enterprises are rolling out. With […]

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USDOT Forces Airlines to Fix Flight Cancellation Policies. Will Changes Improve Customer Service?
September 16, 2022

After a summer of flight cancellations, flight delays and post-pandemic disruptions, the U.S Department of Transportation (USDOT) finally issued an ultimatum to airlines in light of its recent Air Travel Consumer Report (ATCR).  The report put into perspective an alarming trend that travelers, flight staff and industry analysts have been aware of for months if […]

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The Importance of Climate Control for Poultry Farmers in Texas
August 11, 2022

In this episode, Tyler Kern talks with Heidi Hudson co-owner of Hudson Farms. They discuss the importance of climate control for poultry farmers in the hot state of Texas. Hudson’s background is in poultry science, and her husband is a third-generation poultry farmer. They worked alongside his father for three years on his farm before […]

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FlowCast: A Fast Track to Supply Valves
January 31, 2022

The well-publicized, recent and ongoing supply shortage of a wide range of materials is leading many manufacturers to postpone or reschedule projects, effectively leaving them on the table. But Red Point Alloys BV’s’ (RPA) success in overcoming that obstacle with that company’s focal product, supply valves, is a feat that — according to General […]

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Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive
December 14, 2021

Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]

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Leveraging Technology To Meet Customer Needs
September 3, 2021

The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to thrive in their sectors. Trillium is one of those companies thriving. On this episode of FlowCast by Trillium Flow Technologies, Host Hilary Kennedy […]

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Will Flexible Work be a Permanent Part of the Retail Landscape?
July 13, 2021

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.   Flexible work schedules and work-life balance were a thing before the pandemic, but COVID-19 accelerated the […]

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Using Data To Leverage The Customer Experience
July 6, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   In restaurants, chefs, managers, and owners pay attention to the food, the dining room, and the service. These are important, but one often […]

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How Firefighting Can Teach Customer Service
May 13, 2021

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.   On this episode of Straight Outta Crumpton, Hosts Tyler Kern and Greg […]

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