Articles by tag: customer service

Navigating The Skies of Customer Service in the MRO Industry

Navigating The Skies of Customer Service in the MRO Industry

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in […]

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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It

The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term, […]

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DigiTech
DigiTech: Service in Review

The Service in Review video shows recorded but not pre-arranged, zoom calls directly to our customers. In these calls we asked them, “How are we doing? Their answers were as we expected, “you guys are doing great, don’t change a thing!” Give this one a watch and listen to all the things they had to […]

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Articles
Should More Companies Deploy Large Language Models as a Customer Service Tool?

So much of customer service is just anticipating customers needs. Businesses need to know when clients need more information, when their needs will increase, and what issues will arise along the way. It is in this very anticipation, this proactivity, that large language models and generative AI like GPT-3 shine. At its most basic, all […]

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Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023

The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important […]

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VCC: 35 Years of Building Legacies, Adapting to Challenges, and Delivering Excellence

Celebrating 35 years in business, VCC has thrived on innovation, adaptability, and strong relationships. From its humble beginnings in 1987 with a disciplined business model, VCC has grown into a reputable construction company, delivering excellence and leaving an indelible legacy. What sets VCC apart is not just the great projects they’ve built nationwide, but […]

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2022 - Past Episodes
Service Bots: The New Solution to a Labor Shortage?

Every one of us has, at some point or another, experienced the dreaded “let me put you on hold” when attempting to speak to customer service. Well, that may no longer be an issue in the future, as video and voice AI shopping and service assistance for brands and enterprises are rolling out. With […]

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Robotic pallet movers
Automation in Action: Robotic Pallet Movers are Enhancing Efficiency and Transforming the Modern Warehouse
April 18, 2024

The world of logistics is undergoing a major transformation, all thanks to robotic picking and stacking tech. These robotic pallet movers automate the stacking of products, thereby enhancing efficiency and accuracy in warehouses and distribution centers. As e-commerce continues to grow, the demand for quicker and more efficient operations is pushing the adoption of […]

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extended-stay hotel
Extended-Stay Hotels Must Analyze Markets & Embrace Flexible Options for Sustained Growth
April 18, 2024

The extended stay hotel market, once riding high on unprecedented growth, has recently faced a dip in occupancy rates. This downturn marks a significant shift from the robust expansion observed over the past years, driven by a surge in guests who preferred longer stays due to various economic and lifestyle factors. Despite this, the […]

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live events technology
High-Quality Live Events Technology is the Secret Weapon for Unforgettable Experiences
April 18, 2024

The fusion of technology and creativity is setting new standards for audience engagement and event personalization at live events. Live events technology such as augmented and virtual reality are now at the forefront, offering immersive experiences that bridge the gap between the digital and physical worlds. AI and machine learning are also revolutionizing event […]

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Power over Ethernet
Power Over Ethernet Revolutionizes Home Automation by Simplifying Installations and Enhancing Connectivity.
April 18, 2024

Homes become increasingly connected and Power over Ethernet (PoE) emerges as a transformative technology in residential automation and entertainment systems. By allowing electrical power and data signals to travel over a single Ethernet cable, PoE offers a streamlined approach to powering devices like smart speakers, security systems, and lighting, all while reducing cable clutter​. […]

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Other Articles
USDOT Forces Airlines to Fix Flight Cancellation Policies. Will Changes Improve Customer Service?
September 16, 2022

After a summer of flight cancellations, flight delays and post-pandemic disruptions, the U.S Department of Transportation (USDOT) finally issued an ultimatum to airlines in light of its recent Air Travel Consumer Report (ATCR).  The report put into perspective an alarming trend that travelers, flight staff and industry analysts have been aware of for months if […]

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The Importance of Climate Control for Poultry Farmers in Texas
August 11, 2022

In this episode, Tyler Kern talks with Heidi Hudson co-owner of Hudson Farms. They discuss the importance of climate control for poultry farmers in the hot state of Texas. Hudson’s background is in poultry science, and her husband is a third-generation poultry farmer. They worked alongside his father for three years on his farm before […]

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FlowCast: A Fast Track to Supply Valves
January 31, 2022

The well-publicized, recent and ongoing supply shortage of a wide range of materials is leading many manufacturers to postpone or reschedule projects, effectively leaving them on the table. But Red Point Alloys BV’s’ (RPA) success in overcoming that obstacle with that company’s focal product, supply valves, is a feat that — according to General […]

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Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive
December 14, 2021

Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]

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Leveraging Technology To Meet Customer Needs
September 3, 2021

The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to thrive in their sectors. Trillium is one of those companies thriving. On this episode of FlowCast by Trillium Flow Technologies, Host Hilary Kennedy […]

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Will Flexible Work be a Permanent Part of the Retail Landscape?
July 13, 2021

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.   Flexible work schedules and work-life balance were a thing before the pandemic, but COVID-19 accelerated the […]

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Using Data To Leverage The Customer Experience
July 6, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   In restaurants, chefs, managers, and owners pay attention to the food, the dining room, and the service. These are important, but one often […]

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How Firefighting Can Teach Customer Service
May 13, 2021

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.   On this episode of Straight Outta Crumpton, Hosts Tyler Kern and Greg […]

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Building Relationships Isn’t Just About Business
April 29, 2021

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.   The heart of Straight Outta Crumpton is talking about relationships. They are what binds […]

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