Articles by tag: customer service

Leveraging Technology To Meet Customer Needs

The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to Read more

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How the Supply Chain Shortage is Affecting Commercial HVAC Supply and Distribution
October 27, 2021
  “The HVAC industry right now is dealing with the same issues that virtually every other industry is facing at the moment,” Alexis said. Over the past year and a half, the pandemic caused numerous issues Read more
Weaver Beyond the Numbers Property Taxes, An Appeal to the Appeals Process
October 26, 2021
  The tax assessor’s notice isn’t always the final say on what taxpayers must remit. Companies can easily appeal these decisions with a proactive appeal strategy for their real and personal property taxes . Read more
The Snowball Effects of Learning Loss
October 26, 2021
  “Learning loss describes the loss of knowledge and skill that students experience when they’re not in school,” Grabill said. “It’s kind of the idea that learning decays over time if students don’t engage Read more
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Leveraging Technology To Meet Customer Needs
September 3, 2021
The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to Read more
Will Flexible Work be a Permanent Part of the Retail Landscape?
July 13, 2021
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest Read more
Using Data To Leverage The Customer Experience
July 6, 2021
Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the Read more
How Firefighting Can Teach Customer Service
May 13, 2021
Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers Read more
Building Relationships Isn’t Just About Business
April 29, 2021
Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers Read more
Vertical with Vidir: Technology and Automation Lead Changes in Retail Industry Post-COVID
April 15, 2021
  With the COVID-19 Pandemic, many companies moved online. Vidir and the broader world are seeing a lot of changes in the retail industry. The demand for automation and new technology is Read more
Flowcast: How Trillium Flow Technologies Addresses Old and New Energy Challenges
April 6, 2021
  Anyone who has tracked the energy industry over the past decade can affirm just how much the market has changed. But, in all that time, many legacy companies remain at the top of their Read more
Field Focus: Field Service Innovation at the Edge
March 31, 2021
For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers Read more
How Conversational AI Leads to Career Advancement Opportunities
March 29, 2021
The way we communicate, share data and use technology to act on those insights is changing – and it’s all leading to the cloud. On In the Cloud, every week new experts will engage in a fire side Read more